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A
akhilb84613741
Participant
December 12, 2016
Question

Acrobat/Reader. If it is running please exit and try again. (523:523)

  • December 12, 2016
  • 1 reply
  • 5076 views

Hi Team,

I am getting error while printing and opening PDF file from SAP Portal.

there is a problem with adobe acrobat/reader. if it is running please exit and try again. (523:523)

I don't understand some SAP user's are getting error and while other don't have any issue.

I find two work around but I need the route cause of the issue so that i can fix for everyone.

1. In Internet explorer, "Manage Add-Ons". Select "All add-ons". Select the "Adobe PDF Reader" and click disable.

By disabling the Adobe PDF Reader add-on issue gets fixed. So I moved on to the next step by enabling the add-on again,

2.       Opened, Adobe Reader DC, and from Preferences window, open Security(Enhanced) -> Uncheck “Enable Protected Mode at startup”

By this option issues also gets fixed and Vice versa too.

Please help me and I need permanent fix for this issue.

Regards,

Akhil Bhan

    This topic has been closed for replies.

    1 reply

    T
    Tariq Dar
    Legend
    December 13, 2016

    Hi Akhilb,

    There is a possibility that your network security settings are conflicting with Reader sandboxing.

    You may try this out: Protected Mode troubleshooting | Adobe Reader  and check if that helps.  We don't recommend disabling Protected mode.

    Regards,
    Tariq Dar.

    A
    akhilb84613741Author
    Participant
    December 13, 2016

    Hi Tariq,

    Thank you for your response.

    Actually the thing is some were facing the issue and some not?

    Only SAP user are getting issue, e.g we have 100 SAP users:- 60 are facing issue and 40 not and all having the same version of Adobe reader and IE11.

    Please help.

    Regards,

    akhil bhan

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