Acrobat Reader installation fails on new Macbook Air M4?

Question

I was using Acrobart reader on my old Macbook without any problems. I only need basic features like reading, creating and signing PDFs. On my new Macbook Air I am unable to open any of my PDFs - the window to start a free trial pops open and I don't see any option to bypass this. I attempted to install Reader from the Adobe website and got this error message: "Found a more functional Adobe Acrobat already installed. Installer will terminate." And then: "The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance." I really don't want to pay $200+ for features I don't need if I don't have to! Any assistance appreciated!

IceFloe · Accepted Answer

Maybe you installed the SCA version of Acrobat DC (full version) or the SCA version of Acrobat DC (Mini Reader version a limited version of Acrobat DC).Try these steps:1.Uninstall Acrobat (If you can't find this step, go to step 2.) 2.Run the Cleaner Tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/AdobeAcroCleanerTool.dmg3.Download the traditional version of Acrobat Reader (new installer)v2500120438 PKG or DMG (with GentechAI version)If you are using macOS 11 or an earlier version, the last supported version for macOS 11 is available here.v2400420272 PKG or DMGorwith out Gentech AI versionv2400320180 PKG or DMG4.Install itGive it a try and see if it works! &#128522;

JR Boulay · Answer

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