Skip to main content
J
josephr8628470
Participant
November 20, 2017
Answered

Acrobat Reader Installation Hangs (forever)

  • November 20, 2017
  • 1 reply
  • 9161 views

My Macbook Pro had for months given me periodic requests to update my Acrobat Reader.  Attempts to do so failed -- an error message directed me to reinstall Acrobat.  Today I've tried to do so.  As instructed I deleted my existing version (which worked fine except for the periodic requests to update) and downloaded Acrobat Reader DC.  The attempt to install stopped at about 75% into "running package scripts".  After two hours I forced the installer to quit, restarted the mac and, having seen that DC might not be perfectly compatible with Mac OS 10.13.1 (High Sierra) I downloaded the previous version of Reader and attempted to install it with the same result.  I've now been at this all day leaving the installer alone stuck at 75% "running package scripts" for up to two hours.  I've restarted the mac, redownloaded the installer and started the installation process several times now each time with the same result.  Any help will be much appreciated.  A google search earlier today took me to someone who'd had a similar complaint (I couldn't see that his problem had been resolved).

    This topic has been closed for replies.
    Correct answer Tariq Ahmad

    Hi Josephr,

    Sorry for the delay in response.

    I hope you already have found a solution to your problem. If not, you may try to use cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then try reinstalling Reader on your machine.

    Help us with your findings if you already have found a solution/workaround to this problem. That will help future visitors.

    -Tariq Dar

    1 reply

    T
    Community Manager
    Tariq AhmadCommunity ManagerCorrect answer
    Community Manager
    December 19, 2017

    Hi Josephr,

    Sorry for the delay in response.

    I hope you already have found a solution to your problem. If not, you may try to use cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and then try reinstalling Reader on your machine.

    Help us with your findings if you already have found a solution/workaround to this problem. That will help future visitors.

    -Tariq Dar

    KushMastaFresh
    KushMastaFresh
    Participating Frequently
    March 3, 2022

    The provided link to the Adobe Reader and Acrobat Cleaner tool is dead and leads to a 404.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices