Acrobat Reader installation problems

Forum|Forum|7 years ago
December 7, 2018
返信数 3.
2758 ビュー

I have completed steps 1 & 2 and after verifying email address next page on my computer is frozen. I cannot click on any link that will work all I get are dings from the computer. If I go back to first installation page it just says 2 of 3 completed. What do I do?

解決に役立った回答 Anand Sri Bhattacharya

Hello @Thaita

I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

Could you please share more details about the issue? Do you get any error message while starting the freeware Acrobat Reader app?

Please ensure that Windows is updated to the latest available version.

Restart the computer once, then use the Acrobat Cleaner tool to remove the installed Acrobat Reader and any corrupt installation files. Restart the computer, and download the Reader from the direct URL.

Let us know how it goes, and share your observations.

Regards,

Anand Sri.

Thaita

Participant

I cannot start the setup of Adobe Reader. Windows 11

Anand Sri Bhattacharya

解決！

Community Manager

Hello @Thaita

I hope you are doing well, and thanks for reaching out. We’re sorry for the trouble you had.

Could you please share more details about the issue? Do you get any error message while starting the freeware Acrobat Reader app?

Please ensure that Windows is updated to the latest available version.

Restart the computer once, then use the Acrobat Cleaner tool to remove the installed Acrobat Reader and any corrupt installation files. Restart the computer, and download the Reader from the direct URL.

Let us know how it goes, and share your observations.

Regards,

Anand Sri.

Thaita

Participant

I don`t remember what I did, but it`s OK now.

Tank you!

J

James358798501hdd

Participant

I Need Acrobat reader for Windows XP. the present version is only for Windows 11, 12

AnandSri

Legend

Hello James!

I hope you are doing well, and thanks for reaching out.

Adobe no longer supports Windows XP, and the latest versions of Acrobat Reader are not compatible with that operating system. See this article for more details: https://adobe.ly/4mh1dBy

If you still wish to install the older version, you may try to download it from here: https://adobe.ly/4jLtVbS

Select the available operating system.

Important Notes:

Security Risk: Since older versions of Reader are outdated and unsupported, it may expose your system to security vulnerabilities.
No Updates or Support: Adobe has officially ended support for older versions of Reader, meaning no bug fixes or security patches.
Limited Features: It may not render newer PDFs correctly or support features like cloud storage, modern encryption, etc.

For security and functionality, it’s highly recommended to consider upgrading to a newer version of the Adobe app and the operating system if possible.

I hope this information helps.

Thanks,

Anand Sri.