Acrobat Reader is in unprotected mode

Forum|Forum|9 years ago
December 8, 2016
2 replies
1412 views

How can I switch Acrobat Reader DC back to the protected mode. Before it was in the un protected mode, Acrobat would freeze and I'd have to back out. Any ideas?

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Gmac1317Author

Participant

Windows 8. I did the the Enable Protected Mode steps but nothing was resolved.

Adorobat

Participating Frequently

Hi Gmac1317,

Try to follow below mention steps and see if that resolves the issue.

1- Launch Reader as an administrator, locate Reader's shortcut on the desktop>right click>select Run as administrator.

2- If that doesn't work, repair Reader, launch Reader>click Help menu>select Repair Installation.

3- If step 2 doesn't work, download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs ,

restart the computer, then download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

Thank You,

Shivam

Gmac1317Author

Participant

Shivam,

These steps have not worked. Please advise how you can help.

Adorobat

Participating Frequently

Hi gmac1317,

Please follow below mention steps to enable protected mode:

Launch Reader>click Edit>Preferences>select Security(Enhanced)>check the box next to Enable Protected Mode at startup>OK

Restart Reader.

You might try checking update for Reader and see if that resolves the issue.

Launch Reader>click Help menu>select Check for Updates.

Could you please let me know if Reader freezes when you launch it or when you open any pdf file in it?

Which Operating System is installed on the machine-Mac/Windows?

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