Skip to main content
D
dhandapanik68295337
Participant
April 30, 2019
Answered

Acrobat Reader is not responding since i installed

  • April 30, 2019
  • 1 reply
  • 1212 views

I have installed Acrobat reader today. After installation, Acrobat is showing not responding. Not able to close also.

    This topic has been closed for replies.
    Correct answer AnandSri

    Hello Dhandapanik,

    Thank you for sharing the details, would you mind checking and share the version of Adobe Reader installed? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

    Are you experiencing the freeze issue during the launch of the application or while working with any PDF file?

    If you have tried all the steps shared above, then please create a test user profile with full admin rights, install Adobe Reader and check.

    Thanks,

    Anand Sri.

    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 2, 2019

    Hello Dhandapanik,

    I am sorry for the trouble and for the delayed response, please reboot the machine once, then locate the Adobe Reader's icon, right-click and choose Run as Administrator (Windows).

    Check for any pending updates from the help menu of Adobe Reader>select check for updates, reboot the machine after installing the updates.

    Check for any pending updates of the operating system and install all the mandatory and optional updates, reboot the machine and launch Adobe Reader and check.

    If you still experience any issue, remove the installed Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Reboot the machine and install Adobe Reader from Adobe - Adobe Acrobat Reader DC Distribution

    Are you on a Mac or Windows machine and what is the version?

    let us know how it goes and share your observation.

    Thanks,

    Anand Sri.

    D
    dhandapanik68295337Author
    Participant
    May 3, 2019

    Hi,

    Thanks for your reply.

    I tried above steps. Still issue not solved. I am using Windows 10.

    Regards,

    Dhandapani Krishnan

    AnandSri
    Community Manager
    AnandSriCommunity ManagerCorrect answer
    Community Manager
    May 3, 2019

    Hello Dhandapanik,

    Thank you for sharing the details, would you mind checking and share the version of Adobe Reader installed? To identify, take help from the article Identify the product and its version for Acrobat and Reader DC

    Are you experiencing the freeze issue during the launch of the application or while working with any PDF file?

    If you have tried all the steps shared above, then please create a test user profile with full admin rights, install Adobe Reader and check.

    Thanks,

    Anand Sri.

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices