A

Anonymous

Answered

Acrobat Reader is not using the Windows default mail app

Forum|Forum|6 years ago
November 5, 2019
18 replies
16145 views

The default mail app on the computer is the Mail app from Windows itself.

I have no idea why in Acrobat Reader in the 'Edit > Preferences > Email accounts' it says 'Default mail application (Microsoft Outlook)'

In no way I can change it to use the Windows Mail app. I don't want it to open the PDF as an attachment in Outlook but in the Windows Mail app

This topic has been closed for replies.

Correct answer Amal.

Have you read that article - their solution is:

use Outlook
"To further address your concern, we suggest that you try saving the PDF file then attach it to the email directly and not from the Adobe Reader DC."

So @Amal. No this does not work for me.

I know I can attach file to mail, but I want to send PDF directly from Acrobat via Windows 10 Mail app.

Thank you for further assistance.

Hi there

The MS Mail application is not supported in Acrobat/Reader DC application. For more information about supported applications, please check the help page https://helpx.adobe.com/acrobat/kb/compatible-web-browsers-pdfmaker-applications.html#main_PDFMaker_compatible_applications

Regards

Amal

Show previous replies

C

Classic28540260vmbp

Participant

Adobe Acrobat Reader does not use Windows' default mail application

A computer's default mail app is the Mail app from Windows itself.
'Edit > Preferences > Email accounts' in Acrobat Reader says 'Default mail application (Microsoft Outlook).'
I cannot change it to use Windows Mail. It should open the PDF as an attachment in Windows Mail instead of Outlook.

C

Classic desig28444104ajq6

Participant

The default mail app for Windows is not used by Acrobat Reader.

Microsoft's Mail app is the default mail app on the computer.
In Acrobat Reader, under 'Edit > Preferences > Email accounts,' it says 'Default mail application (Microsoft Outlook).'
The Windows Mail app cannot be changed in any way. Instead of opening the PDF in Outlook, I want it to open in Windows Mail.

J

jeffhardy28175099dp1o

Participant

Acrobat Reader does not utilise the built-in mail client for Windows.

The Mail app from Windows itself is the computer's default mail programme.
Why it reads "Default mail programme (Microsoft Outlook)" in Acrobat Reader's "Edit > Preferences > Email accounts" is a mystery to me.
There is absolutely no way I can make it use the Windows Mail app. I want the PDF to open in the Windows Mail app instead of Outlook as an attachment.

B

Bts28241220436e

Participant

Once you have explained the issue in more detail, it is much easier to comprehend.
This is the behavior of the design. Adobe Acrobat Reader DC uses Microsoft Outlook as its default email client. You can change your email client from Outlook to the default mail application on your system by following the steps in the video link above.
Do not hesitate to reach out to us if you need further assistance.

W

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D

disha28169983t6g7

Participant

There is no default mail application for Windows in Acrobat Reader

The Mail app from Windows is the default mail application on the computer.
When I click on 'Edit > Preferences > Email accounts' in Acrobat Reader, it says 'Default mail application (Microsoft Outlook).'
I cannot change it to use the Windows Mail app Rather than opening the PDF as an attachment in Outlook, I want it to open in Windows Mail.

ShoaibAli382

Participant

There is no default mail app for Windows in Acrobat Reader.

Windows Mail app is the default mail app on the computer.

In Acrobat Reader, I see 'Default mail application (Microsoft Outlook)' under 'Edit > Preferences > Email accounts'.

H

Hillary Clinton

Participant

Hi there,

Thanks for clarifying the issue in more detail. It makes it easier to understand.

Design behavior is what it is. Adobe Acrobat Reader DC defaults to Microsoft Outlook as its email client. Follow the steps in the video link earlier to change your email client from Outlook to your default mail application.

best diamond2889383407on

Participant

The more detail you provide, the easier it is to understand the issue.

Design behaviour is what it is. The default email client is Outlook Adobe Acrobat Reader DC. Refer to the video link earlier for instructions on switching from Outlook to your default mail application.

B

BTS27332301866c

Participant

Greetings,

It is much easier to comprehend the issue after you have explained it in more detail.

It is the behaviour of the design. Microsoft Outlook is Adobe Acrobat Reader DC's default email client. Follow the steps shared in the video link above to change your email client from Outlook to the default mail application on your system.

If you need more assistance, please let us know

B

Btshoodieforw2781110776gk

Participant

Greetings,
After you have given a more thorough explanation of the problem, it is much simpler to understand.
It is the way the design behaves. The default email client for Adobe Acrobat Reader DC is Microsoft Outlook. To switch from Outlook to the system's default mail client, follow the instructions in the video linked above.
Please let us know if you require any other help.

C

Corteiz329519519m9m

Participant

Hi everybody,

I'm planning a two-day event with 80 people and different workshops. As a result, the objective is to purchase either the engaged or professional account. However, I am concerned about the participation cap. What do you mean by that? Given the number of sessions we'll be hosting, these 80+80 people will have access to the Sli.do event several times (most likely on the same device). Because logging in is not necessary to view Sli.do events; I'm curious how you count participation.

D

defaultbp84kx3eo71f

Participant

What about Adobe Acrobat Pro DC? I do not see this on the list of versions that aren't supported. 22.001.20117. Why one one computer, both I am using 365 on, will one attached the pdf to the default mail and the other will not? Both are the same verisons, one recocognized outlook and the other does not. The one that won't send just says "default Mail application" the other one actually lists outlook as the default. This has been the most frustrating thing in the world. Worked just fine for YEARS and now nothing. Had online help, reinstalled, they had zero answers. I want to know when this feature will be fixed!!!!

Amal.

Community Manager

Hi Nielsherbavita,

We are sorry for the trouble. As described, you are facing difficulty while changing the default mail application in Adobe Acrobat Reader DC.

Please try the steps provided in the help link (https://acrobatusers.com/tutorials/add-or-change-your-default-email-address-in-adobe-acrobat-dc) and see if that works.

Let us know how it goes

Regards

Amal

A

Anonymous

No I'm not facing difficulty changing the default mail application. My point is that Acrobat Reader says my default email application is Microsoft Outlook, while it is not. In the settings on my computer, I have Mail app set as the default mail application.

However, Acrobat Reader says my default is Microsoft Outlook, which is obviously not correct. It should show Mail app as default mail application

Amal.

Community Manager

Hi there,

Thank you for explaining the issue in more detail it makes it much easier to understand.

It is the design behavior. The default email client for Adobe Acrobat Reader DC is set to Microsoft Outlook. To change the email client from Outlook to default mail application of your system please refer to the steps shared in the video link earlier.

Let us know if you need more help

Regards

Amal

Adobe Acrobat Reader does not use Windows' default mail application

The default mail app for Windows is not used by Acrobat Reader.

There is no default mail application for Windows in Acrobat Reader

There is no default mail app for Windows in Acrobat Reader.

Hi there,

Thanks for clarifying the issue in more detail. It makes it easier to understand.

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