Acrobat reader issues...

Forum|Forum|8 years ago
November 7, 2017
1 reply
859 views

I just grabbed the reader again....when i open chrome...it asks to enable the extension, which i do....then when i close out the browser and reopen...it asks it yet again. I went into extensions and checked the enable yet when i close it out and reopen a browser...there it is asking yet again.

Anyone able to tell me how to fix this?

This topic has been closed for replies.

Correct answer Tariq Ahmad

Scotts,

Please try uninstalling Reader using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Restart your machine and try the issue.

If the issue is not reproducible try installing Reader back Adobe - Adobe Acrobat Reader DC Distribution and check again.

Let us know if that helps any.

-Tariq Dar

T

Tariq Ahmad

Community Manager

Hi Scotts,

Sorry for the experience.

This is a very unusual experience I have heard of with chrome extension. Please check the steps for disabling and removing the extension from chrome: Open PDFs in Acrobat Reader from Chrome And let us know if that helps.

-Tariq Dar

A

Anonymous

no help whatsoever...i removed it from chrome...closed the browser..reopened it..and up comes that enable/remove extension popup in the corner.

T

Tariq Ahmad

Correct answer

Community Manager

Scotts,

Please try uninstalling Reader using Cleaner tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Restart your machine and try the issue.

If the issue is not reproducible try installing Reader back Adobe - Adobe Acrobat Reader DC Distribution and check again.

Let us know if that helps any.

-Tariq Dar

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