Acrobat Reader kann nicht installiert werden

Question

[Question moved to the Acrobat Reader section by Moderator]
 
Ich versuche, den Acrobat Reader zu installieren, aber es heißt jedes Mal, dass die Installation fehlgeschlagen ist, weil bereits eine neuere Version installiert ist. Dem ist aber nicht so.
 
Ich hab keine Idee, woran das liegen könnte. Das ist ein neuer, leistungsfähiger, fast unbenutzter Laptop.

AkanchhaS8194121 · Answer

Hi @Dodge T.

Please try these steps and see if it helps:

Run this cleaner tool to remove the existing installer and application’s file traces:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html
Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

OR

https://helpx.adobe.com/reader/get-started.html

If it doesn't help, then proceed for next step-

A newer version already installed error was reported earlier. The error appears due to a missing update for Universal C Runtime in Windows.

There's a helpful article that has step-by-step solutions to follow. https://community.adobe.com/t5/acrobat-reader-discussions/error-newer-version-already-installed-acrobat-reader-dc/m-p/11053337/thread-id/65095

Thanks,

Akanchha

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