Skip to main content
M
Mgt113342
Participant
June 6, 2022
Question

Acrobat Reader keeps asking me to login with a disabled account?

  • June 6, 2022
  • 1 reply
  • 359 views

Whenever I open up acrobat, I am asked to login to my university account which has been disabled since I graduated. There is no option to login with a different account or reset the software. I tried uninstalling and reinstalling which resulted in the same issue. Is there a different suggestion because I cannot use acrobat at the moment?

This topic has been closed for replies.

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
June 7, 2022

Hello Mehul,

 

I hope you are doing well. I am sorry for your experience with Acrobat when signing in.

 

What you can do is remove the credentials that are saved on your system, due to which the application signs you indirectly.

 

You can refer to the below link to learn more:

https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

Once you have removed the credentials, restart your system once, and then try accessing the application.

I hope this helps.

 

Thanks,

Souvik.

M
Mgt113342Author
Participant
June 7, 2022

It doesn't work. I followed all of the steps yet it is still prompting me to log in with the same account.

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
June 8, 2022

Can you please share the screen recording or the screenshots of the error message so that we investigate better.

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices