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eb76285312
eb76285312
Participant
May 9, 2018
Question

Acrobat Reader Keeps Quitting

  • May 9, 2018
  • 1 reply
  • 4677 views

Hello.

Until about a week ago, Adobe was working fine on my MacBook Pro. I could read a PDF by simply clicking on it.

Now, each time I try to open a PDF, I am asked to sign in. When I do, it immediately receive the error message, "Acrobat Reader quit unexpectedly." I've changed passwords and there is no change. Apple tech support suggested I uninstall Adobe by double-clicking on the file "Adobe AIR Uninstaller." When I did so, nothing happened. Apple also suggested I speak with Adobe directly and connected me. When my call back finally came, I was told I could only get help by email, as I am not a paid subscriber. I do have the latest updates and Apple OS 10.13.4.

How do I get Adobe to work again? I do hope you can help me!

    This topic has been closed for replies.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 10, 2018

    Hi Eb,

    Please try following troubleshooting steps:

    1- Remove Reader using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    2- Reboot the machine.

    3- Download and install Reader from here: Adobe - Adobe Acrobat Reader DC Distribution

    Let us know if you need any help.

    Shivam

    eb76285312
    eb76285312Author
    Participant
    May 10, 2018

    Hello, Shivam.

    Thanks for your response. I got as far as Step 1. When I tried to use the remover for Mac, all I saw was a spinning wheel on the page pictured here. Nothing seems to be happening. I waited about 4 minutes, but saw no progress at all and no onscreen changes. I had to force quit the remover to get out of it. Eb

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    May 11, 2018

    Could you try rebooting the machine once and try running cleaner tool, does that work?

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