Acrobat Reader not accepting password with hyphen (minus sign)

Question

Hello,

I have a few PDF files which are password protected with date of birth (in DD-MM-YY format). Adobe Reader keeps throwing an error "The password is incorrect. Please make sure that the Caps Lock key is not on by mistake, and try again" whenever I try to open any of these.

The same file opens fine on Safari after entering the password and also on Acrobat Reader (Windows). So, am guessing this is an isolated issue on Mac.

I recently updated to Ventura, not sure if that has something to do with it.

Any suggestions on what might be wrong?

Cheers,

AkanchhaS8194121 · Answer

Hi @ctrl_altdel

Sorry for the delay in response.

Have you started having trouble with this issue after switching to the latest Mac OS or Acrobat Reader? Was it working fine earlier?

To further investigate this, can you share a sample file with us along with its Password?

The issue is not reproducible at our end, so we need to look into the file you are working with.

Note: you can send me a private message by clicking on my profile. For file sharing, upload the file on any cloud storage and share the link.

Thanks,

Akanchha

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