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M
mariab48049411
Participant
April 6, 2019
Question

Acrobat Reader not opening on MacOS Mojave 10.14.4

  • April 6, 2019
  • 1 reply
  • 1267 views

For the past two months, my Adobe Acrobat Reader has not been working properly.

Every time I open the application on my computer, it will pop up on my dock then disappear immediately. It will not even show the application opened.

This is what I have done thus far:

-uninstalled/reinstalled

-update my computer

-install the latest version of the Adobe reader

-use Adobe cleaner

I don't understand why it won't open.

Computer Model: MacBook Air a1466

Operating System: MacOS Mojave 10.14.4

Adobe Acrobat Reader DC Version 19.010.20098

This topic has been closed for replies.

1 reply

AnandSri
Community Manager
AnandSriCommunity Manager
Community Manager
April 8, 2019

Hello Mariab,

I am really sorry for the trouble you had with Adobe Reader and for the frustrating experience.

Thank you for trying the steps you mentioned.

Would you mind creating a test user profile with full admin rights or enable the root account and install Adobe Reader and check?

Enable Root account How to enable the root user on your Mac or change your root password - Apple Support

Download Adobe Reader Adobe - Adobe Acrobat Reader DC Distribution

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

M
mariab48049411Author
Participant
May 25, 2019

Hi,

None of it worked. Still pops open then suddenly closes.

Had to download another pdf reader in the meantime.

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