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luct23085195
luct23085195
Participant
February 28, 2018
Question

Acrobat Reader opening issue

  • February 28, 2018
  • 2 replies
  • 1620 views

Could not open files with Acrobat Reader...got message: Reader cannot open not supported file type file damaged file type error etc...

One dowload said to download Acrobat Reader to be able to open their file. So . I uninstalled and reinstalled Acrobat Reader but still got the same issue.

It changed all my Google Chrome files icons on my desktop to Acrobat Reader.

I then downloaded the trial Acrobat Reader for windows 10 and still have the same issue. It changed all my Google Chrome files icons on my desktop to Acrobat Reader.

Adobe won't help me because it's a free app. It would greatly be appreciated if anyone can give me a solution. Thank you.

Luc Trepanier

lutreppy@gmail.com

    This topic has been closed for replies.

    2 replies

    Jeff_Coatsworth
    Community Expert
    Jeff_CoatsworthCommunity Expert
    Community Expert
    September 1, 2020

    Sounds like this one - https://community.adobe.com/t5/acrobat/acrobat-dc-stopped-opening-html-files/td-p/10255208?page=1 - so it's deliberate. You probably need to invest in Acrobat Pro instead.

    ~graffiti
    ~graffiti
    Legend
    February 28, 2018

    Just a couple of questions.

    1. What do you mean by "Google Chrome Files". Chrome is a browser that opens HTML files.

    2. Are you trying to open the pdf files from a website or email using Google Chrome?

    3. The Acrobat Reader is free, there is no trial. What trial did you actually download?

    luct23085195
    luct23085195Author
    Participant
    March 2, 2018

    I"m referring to what appears on my desktop. I may be using the wrong

    terminology since I'm not computer literate.

    These "icons" showed google chrome on them and now they show PDF. They were

    saved to my desktop from emails or downloads But Acrobat Reader will not

    open them?

    Acrobat Reader is free, of course, but on the website it showed that could

    download Acrobat Reader DC for Windows 10, on a trial period, but would

    have to be purchased subsequent to the trial period.

    Thanks for your reply and your help with this issue.

    Luc Trepanier

    lutreppy@gmail.com

    ~graffiti
    ~graffiti
    Legend
    March 2, 2018

    Ok. So, you do not want to download the Acrobat Trial. You don't need that. You should use the free Acrobat Reader.

    What exactly happens when you try and open one of those files with Reader?

    It sounds like your file associations for some particular file type have been taken over by Reader. It happens and is not Reader specific. To fix that, right-click on one of the files then choose "Open with>Choose default program". Choose Chrome then be sure the box that says "Always use the selected program to open this kind of file" is chosen.

    This will put you back where you were but we still don't know what type of files those are and what really should be opening them. So after doing the above, right-click one of those files again and choose properties. The file name should be on the top of the "General" tab. What is the full name that is posted there?

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