Acrobat Reader to Adobe Pro changes its language from NL to English after sign-in

Question

Hi Adobe Support,We install Adobe Acrobat Reader (from the Microsoft Store via Intune) onto our company's computers in the NL (Dutch) language (that is the same language as the Windows 11 operating system).However, when you sign-in into Adobe Acrobat with a user name that is licensed for Adobe Acrobat "Pro", then Adobe Reader will change/transfer to the Acrobat Pro version.So far so good, but after some time, the NL/Dutch language of Adobe Acrobat Pro is no longer NL/Dutch and changed to English language.The NL/Dutch language is no longer selectable / available in the Prefences > Languages > Application Languages menu. Neither selecting "Same as aoperating system" does not revert Adobe Acrobat back to the original NL/Dutch language. It also seems that the entry where NL/Dutch should be selected, that is is emply (see the picture).Adobe Pro end-users are complaining about it.I think this is a software bug in the Adobe install/update processes that I want to inform you about. Is it possible to investigate and resolve this language issue? Many thanks & Kind regards!

creative explorer · Answer

@PNOM first of all, why would you purchase an Adobe product through a Microsoft website? You are better off buying directly from Adobe's website themselves, less issues, and it would be easier to investigate as well.

To investigate, make sure that the correct Dutch language pack for Adobe Acrobat Pro is fully downloaded and installed on the affected machines. Even though the initial Reader installation was in Dutch, the Pro upgrade might not automatically pull down all the necessary language resources. You could try manually downloading the Dutch language pack installer for Adobe Acrobat Pro from the official Adobe website and running it on a machine experiencing this issue. After installation, check if Dutch reappears as a selectable language in the Preferences > Languages menu. If it does, try selecting it and restarting Acrobat Pro. This manual installation of the language pack might override the faulty behavior during the upgrade process and ensure the Dutch language option remains available and functional. Additionally, consider testing if deploying the full Adobe Acrobat Pro installer (instead of upgrading from the Reader version) via Intune resolves the language retention issue for new installations.

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