ACROBAT READER to GMAIL sender

Question

Hello,

Since the latest update on 12 febrary 2026, we have some bug :

We receive calls for tenders via PDF forms, we fill in the required fields, and we accept the offer, which creates an email in the drafts folder of our Gmail account with the completed data, the address of the recipient of the offer, and the PDF attached to the email.

But since the update, it no longer works, even though I have checked several settings:

The default email application is GMAIL.
The email address is configured in Acrobat in the messaging section.

I tape next :

Accrobat Reader waiting with this screen and open a new google web page.

i have the latest version :

With a computer on Windows 11 25H2

Can you help me ?

Serge GAXATTE · Answer

I finally managed to fix the problem by completely uninstalling Acrobat, then running a cleanup tool, since there were files and folders left on the hard drive and in the registry.

I used the following tool: AdobeAcroCleaner_DC2021.exe

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