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T
tpa72
Participant
October 9, 2018
Answered

acrobat reader tour window keeps coming up

  • October 9, 2018
  • 3 replies
  • 17892 views

I have a free version of acrobat reader. It must have updated. Every time I open a document now, a window comes up that says "Check out the new Acrobat Reader DC".... and wants me to "start tour". Is there a way to get this to stop coming up every time? It's slowing down my work. I tried creating an account and signing in, but it still keeps coming up. I've taken the tour multiple times and it still comes up. 😕😕

    This topic has been closed for replies.
    Correct answer robertm91183282

    Hi Azenergizerbill,

    There isn't any specific reason that I have shared the steps by private/direct message to the users. Initially , the fix was in a validation process, so the information was shared directly to the affected users.

    If you want to disable the 'Start-tour' option, you can change the registry settings:

    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]

    "iFTEVersion"=dword:0000000a

    "iLastCardShown"=dword:00000000"

    For screenshots, please refer to the Adobe discussion pop up

    Feel free to update this discussion if you need any further assistance.

    Thanks,

    Anand Sri.


    Anand Sri's answer worked for me with the same problem!

    If you want to disable the 'Start-tour' option, you can change the registry settings:

    [HKEY_CURRENT_USER\Software\Adobe\Acrobat Reader\DC\FTEDialog]

    "iFTEVersion"=dword:0000000a

    "iLastCardShown"=dword:00000000"

    3 replies

    T
    Tom29552030uzt8
    Participant
    April 24, 2023

    T
    tpa72Author
    Participant
    October 10, 2018

    If anyone is reading this, search the threads, someone has a great example and showed screen shots of how to do it.

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 9, 2018

      Hello Tpa,

      We're sorry for the trouble you had with Adobe Reader, what is the version of Adobe Reader installed? To identify, refer to Identify the product and its version for Acrobat and Reader DC

      Which operating system/version are you on?

      We're here to help, just need more info.

      Thanks,

      Anand Sri.

      J
      jellek78255708
      Participant
      October 10, 2018

      Hello,

      I have the same problem. We run a Windows server 2012 R2 Citrix environment. Everytime they log in and start Adobe for the first time they get the tour message. Can i disable it somewhere with an registry key perhaps?

      We run Adobe DC version 19.008.20074

      AnandSri
      Community Manager
      AnandSriCommunity Manager
      Community Manager
      October 10, 2018

      Hello Jellek,

      I have shared some information by direct message, please check your email inbox.

      Thanks,

      Anand Sri.

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