Skip to main content
A
Andy22866121z32x
Participant
January 27, 2022
Question

Acrobat Reader update auf 64 Bit unterbinden

  • January 27, 2022
  • 2 replies
  • 2315 views

Hallo Community,

wir verzeifen gerade an der neuesten Updatefuntkion des Acrobat Readers- Wir benötigen dringed die Version 32 bit, doch das System inbstalliert ständig die 64 bit Version selbstständig! Aufagabenplaner, Updatedienste, Regedit Einträge ( Mode 0) wurden alles schon gemacht, dennoch aktuallisiert sich das Programm nach dem öffen einer PDF Datei willkürlich selber!

Warum wird so einen Änderung gemacht?!

Eine Kontakt zum Support von Adobe ist ja leider nicht mehr möglich.

Besten Dank im Voraus

Andy Goller 

This topic has been closed for replies.

2 replies

JR Boulay
Community Expert
JR BoulayCommunity Expert
Community Expert
January 29, 2022

MOVED TO THE ACROBAT READER FORUM

Acrobate du PDF, InDesigner et Photoshopographe
Amal.
Amal.
Legend
January 28, 2022

Hi Andy

 

Hope you are doing well and sorry for the trouble.

 

If you have installed the 32-bit Acrobat Reader DC application, you will be automatically upgraded to the 64-bit version of Acrobat Reader DC gradually. This upgrade is silent and currently applicable to a limited number of users.

 

If you have installed Acrobat Reader DC 64-bit and you purchase an Acrobat DC subscription, the Acrobat Reader DC 64-bit application will upgrade to become a fully functional Acrobat DC 64-bit application.

 

To stop the Acrobat Reader DC 32-bit application from automatically upgrading to the 64-bit version, create the following registry key before the first launch of the application as described here https://helpx.adobe.com/acrobat/kb/about-acrobat-reader-dc-migration-to-64-bit.html

 

Regards

Amal

A
Andy22866121z32xAuthor
Participant
January 29, 2022

Hello Amal,

thanks you for your answer. But die Woraround doesn´t work. I tryed ist several times  by myself an found this solution: Steps order is important!

Disabel  Adobe Acrobat Update Service (Task msconfig)

Install 32 bit Reader ( do NOT open Programm)

Delay Adobe Acrobat Update Task ( task scheduler)

Modify the RegKey´s :

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Legacy\Acrobat\{AC76BA86-1031-1033-7760-BC15014EA700}

Type „MODE DWORD“  0 (32 bit)

 

  • HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Adobe\Adobe ARM\Products\{291AA914-A987-4CE9-BD63-0C0A92D435E5}

Type „MODE DWORD“  0 (32 bit)

Delay Update Servcie Task : 

SC DELETE AdobeARMservice

Restart System.

 

Thx for trying support.

Andy

 

 

Amal.
Amal.
Legend
February 28, 2022

Hi Andy

 

Hope you are doing well.

 

Would you mind sharing more details like the version of the OS and the Acrobat Reader DC application you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Also, please collect the Adobe Procmon logs https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via Document cloud as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html for further investigation.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices