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J
jmkiska61
Participant
August 24, 2025
Answered

Acrobat Reader v25.001.20630 freezes when trying to Quit

  • August 24, 2025
  • 1 reply
  • 263 views

After updating to the latest version of Acrobat Reader (v25.001.20630) it freezes when trying to Quit, resulting in having for Force Quit the app.  I'm running masOS Sequoia v15.6 (24G84) on a M4 Mac Mini.  Anyone else having this problem or know how to fix it?  Thanks.

Correct answer jmkiska61

Hi @jmkiska61,

 

Thanks for the information.

 

We would be awaiting further details from you, so we can take this up with the development team for further investigation.


Regards,
Souvik.


Hi Souvik,

 

Although the "Open PDFs from last session on Acrobat Launch" was unchecked in my Preferences, apperently just opening and closing the Preferences dialog fixed the problem.  I can now quit the app with and without files open.  I'll report back if the issued reappear.

 

Thanks for your help.

 

Best Regards,

 

John

1 reply

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 25, 2025

Hi @jmkiska61,

 

Hope you are doing well. Sorry for your experience with Acrobat Reader freezing.

 

Do you see this issue every time? For instance, if you quit the application with no PDF files open, does it still freeze, or only if you have any files live?

 

Also, can you try this:

Go to Acrobat > Preferences > General > uncheck "Open PDFs from last session on Acrobat Launch" > then quit Acrobat.

 

Next would be to try and reset the App preferences. You can find the steps here: https://adobe.ly/3Vip2wk

 

Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. You can upload logs using this tool and share your Unique log ID with us. 


Regards,
Souvik.

Meet Acrobat Studio

J
jmkiska61Author
Participant
August 25, 2025

Hi Souvik,

 

I'm doing well.  Thank you for asking.  I hope you are well too. 

 

I'm not at my home computer at this time, so I won't be able to try your suggestions until later this evening.  I did want to let you know that the app does freeze every time I try to quit, with or without files open.

 

I'll post again after trying your suggestions.

 

Regards,

John

--

Souvik Sadhu
Community Manager
Souvik SadhuCommunity Manager
Community Manager
August 25, 2025

Hi @jmkiska61,

 

Thanks for the information.

 

We would be awaiting further details from you, so we can take this up with the development team for further investigation.


Regards,
Souvik.

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