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kennethk7012312
Participant
April 12, 2020
Question

Acrobat reader will not say open

  • April 12, 2020
  • 2 replies
  • 510 views

I have downloaded the latest version of Acoba Reader DC and when I open it, it immediately closes.I have had Himanshu from Adobe come onto my computer and try to find away to fix it but could not. He told me someone here could help.

This topic has been closed for replies.

2 replies

Amal.
Amal.
Legend
May 20, 2020

Hi there

 

A new update for Adobe Acrobat/Reader DC is now available v20.009.20063. Please update the application to the new version. Go to Help > Check for Updates. You may also download the patch manually from the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)and see if that helps.

 

Also, if you are using the dual monitor setup, please refer to the steps provided in the help article (https://helpx.adobe.com/acrobat/kb/dual-monitor-crash-windows.html)

 

Let us know how it goes

 

Regards

Amal

Amal.
Amal.
Legend
April 15, 2020

Hi kennethk

 

We are sorry for the trouble and the delay in response. I hope you would be able to fix it by now. 

 

If the issue still persists,  please try the following steps 

 

 

If it still doesn't work, please create a new test user profile with full admin rights or enable the root account in mac (https://support.apple.com/en-us/HT204012) and try installing the application there and check. 

 

Let us know how it goes

 

Regards

Amal

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