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J
Janine253887443jl8
Participant
July 25, 2022
Question

Acrobat Reader won't launch on new MacBook

  • July 25, 2022
  • 1 reply
  • 462 views

I've just bought a new MacBook Pro, updated the OS, it's running macOS Monterey 12.5, when I try to launch or open a PDF file nothing happens, I've signed into Acrobat, shut down and restarted, still nothing.  Please help.

This topic has been closed for replies.

1 reply

AkanchhaS8194121
AkanchhaS8194121
Legend
July 26, 2022

Hi Janine,

 

Sorry to hear about the trouble caused.

Looking at the description above, it seems like the application doesn't launch either with PDF or without it. 

If this is the case, then we'd suggest a couple of steps try:

1- Open Activity Monitor, select all the Acrobat processes running in the background and Quit.

2- Try launching the application now. If it still doesn't work, then run this cleaner tool the removal the app and its old traces: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Once done, download the Reader DC from here: https://helpx.adobe.com/reader/get-started.html 

 

Let us know if that helps!

 

Thanks,

Akanchha

    J
    Janine253887443jl8Author
    Participant
    August 2, 2022

    Thanks Akanchha

    It’s all sorted now.  I actually uninstalled the software and reinstalled and that fixed it.
    Thanks for your help.
    Cheers
    Janine
    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 2, 2022

    Thanks for confirming, Janine.

    Let us know if there's any further assistance is required. 

     

    ~Akanchha

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