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brian.hart
Known Participant
February 14, 2011
Question

Acrobat Reader X crash when printing

  • February 14, 2011
  • 24 replies
  • 199176 views

I just stayed up half the night to updated 40 computers from Reader 9.4 to

X (10.0.1) in a Windows 2003 SBS domain. All of them now crash when attempting to print to network

printers (i.e. those installed on a server and shared to the workstations), so I just had to remove X and revert back to 9.4 to get them to print. The problem occurs whether I use the direct download method (via adobe.com) or my distributable copy.

Does anyone know what is happening here?

    This topic has been closed for replies.

    24 replies

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    B
    BEYONDWEIRD
    Participant
    April 6, 2011

    Just simply right click on the Acrob

    at reader shortcut and then click properties, then you will see the compatability tab.  From here you select "run this program in compatability mode for Windows 2000" , click apply and click ok and your done.  Don't know why this works, some kind of bug I guess they need to work out.

    D
    Adobe Employee
    Disha Agarwal
    Adobe Employee
    April 27, 2011

    Hi All,

    We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

    To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

    We look forward to your active participation, feedback and help towards making Reader a better product.

    Thanks and regards,

    Adobe Prerelease Team

    A
    Anonymous
    March 22, 2011

    I too had this problem with my previous version of Adobe Reader, so I downloaded Adobe Reader X and the problem persists.  This is on my personal computer running Windows 7, here is the error:

      Problem signature:
      Problem Event Name:    APPCRASH
      Application Name:    AcroRd32.exe
      Application Version:    10.0.1.434
      Application Timestamp:    4d456f48
      Fault Module Name:    AcroRd32.dll
      Fault Module Version:    10.0.1.434
      Fault Module Timestamp:    4d457cd0
      Exception Code:    c0000005
      Exception Offset:    001af2ae
      OS Version:    6.1.7600.2.0.0.256.1
      Locale ID:    1033
      Additional Information 1:    0a9e
      Additional Information 2:    0a9e372d3b4ad19135b953a78882e789
      Additional Information 3:    0a9e
      Additional Information 4:    0a9e372d3b4ad19135b953a78882e789

    This happens before, and after, turning off the protected mode.

    B
    brian.hartAuthor
    Known Participant
    March 23, 2011

    I have had to do fixes both ways: manually disabling Enhanced Security in the user interface and running the .reg file (or manually editing the registry) as in my prior post. Have you tried both?

    W
    WoodMP
    Participant
    March 1, 2011

    Try using a generic or universal driver on your printers, jus

    t had the same problem here, and changeing

    the driver worked (using Xeorox 4250s, and Lexmark T654s)

    R
    rob_mullen
    Participant
    February 15, 2011

    I've had the same problem with 3 machines in our domain.. Can't figure out how to fix it..

    I've reverted those machines back to 9.4~ until i can figure out the problem..

    B
    brian.hartAuthor
    Known Participant
    February 15, 2011

    It is nice to know I am not alone in my misery, at least...

    M
    Adobe Employee
    ManishPali
    Adobe Employee
    February 15, 2011

    Could you please try turning off reader X protected mode and check if you continue to see the problem?

    You could turn off protected mode using following steps:

    1. Launch Reader X and select Edit->Preferences...

    2. Select General from left navigation

    3. Under application startup uncheck "Enable Protected Mode at Startup"

    Note: You should switch "ON" protected mode after verifying the problem. Purpose of Reader X Protected Mode is to keep your system safe from PDF based exploits and keeping protected mode OFF will leave your system vulnerable.

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