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T
tasserH
Participant
June 16, 2017
Question

Acrobat reader XI issue with IE11 - freezes website elements and unable to open pdf

  • June 16, 2017
  • 1 reply
  • 941 views

Hello,

There's a rather annoying issue with the Reader / Acrobat plugin with IE11. Half of the company have a Acrobat and half Reader, but both show the same symptoms.

There's been quite a few similar or quite similar issues on the forums, I have pretty much read through all of them that I could find and none of the options gave any help so far.

The issue is, while trying to open a pdf with Reader / Acrobat, the first one opens fine - in a new IE window with reader plugin. If another one is opened, while the previous one is still open, the 1st pdf window is replaced by the new pdf window. Now this is where the problem occurs. After this, opening a third pdf window doesnt work anymore. Not even if I close the old pdt window. Clicking the element to open the PDF does nothing, doesnt run AcroRd32 in task manager which previously opened when PDF was opened.

What it requires, is to refresh the website and then try again. This problem doesnt occur on other readers such as Foxit and the website only runs in IE, so unable to test on firefox. Problem is that Foxit is not option for the number of people having the issue.

WHat i have tried:

- IE Adobe plugin fix

- Display in browser (not option in Reader)

     - DIsplay in Read mode, fast web view, background download tickboxes unchecked

     - Sandbox and protected view disabaled

     - IE options for "Dont save encrypted pages

- Repair / reinstall Reader

- Cannot change Regedit - company policy

Questions:

Is it possible to open every pdf in a new window somehow, as in, the old one is not replaced by a new one?

Can Reader somehow be forced to open pdf's that are opened from brower, instead of the plugin? (No, the "Display pdf in brower tickbox doesnt exists in options)

Any idea what could be causing the issue, with freezing the pdf after opening a new pdf on top of an existing one? (If I open a pdf, close the pdf-window before oepning a new one, it seems to be working till some extent)?

Any help would be appreciated, thank you!

This topic has been closed for replies.

1 reply

T
tasserHAuthor
Participant
June 16, 2017

Well, i take it back being unable to test on firefox. Though the people with the problem of freezing, are unable to USE firefox.

On firefox, after setting reader plugin for pdf's, the opening multiple pdfs work fine and they open all in a new firefox reader-plugin window, THere's some lag after opening the first pdf, while its open and opening furhter more pdf's, but the slight lag  and delay it works fine. No freezes on pdf opening or website elements.

How is it, that IE only opens all pdf's on the same popup window, over the previous one and then causes the freezes and inability to open new pdfs?

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