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teresad98763117
teresad98763117
Participant
March 1, 2018
Answered

AcroRd.exe - Bad image

I am also having trouble accessing my pdf files - I receive an AcroRd.exe - bad image message.  What can I do to access my pdfs?

      AnandSri
      AnandSriCorrect answer
      Legend
      August 5, 2025

      The link is not operating.  What is the next suggestion?

       


      Hello @innovative_heart6345

       

      I hope you are doing well, and thanks for reaching out.

       

      Please try the following Adobe URL to download the Acrobat Cleaner tool: https://adobe.ly/4m0OW3k

      To download the Acrobat Reader, use this URL: https://adobe.ly/4mdKRZG

       

      Let us know if you experience any issues.

      Thanks,

      Anand Sri.

      View reply

      7 replies

      pmo_1191
      Participant
      September 10, 2024

      I have encountered an issue when converting PDF files to other formats. The converted files appear distorted or jumbled, especially with content in Arabic.

      Could you please look into this issue and provide a solution?

      Translate
      Zaid Al Hilali
      Community Expert
      Zaid Al HilaliCommunity Expert
      Community Expert
      September 10, 2024

      The issue you're describing is different to the topic on this post. Acrobat do fail messribly upon exporting a PDF when the content is in Arabic Langauge.

      It is been years since we brought this matter to Acrobat team's attention. You may vote on fixing this bug here.

      Translate
      jan_6120
      Participant
      August 24, 2024

      I have to create a lot of PDF documents on account of design projects I get. The InDesign creates the PDF but I can not open the document to check if it has all I need...i.e. crop marks, etc. Or simply to look at it. The pop up says something went wrong: Please try launching Acrobat first or contact your administrator. Well it DOES NOT launch and I tried to contact the admin and now I’m here. Very frustrating. Meanwhile $45 comes out every month!!!

      Translate
      Meenakshi_Negi
      Meenakshi_Negi
      Legend
      March 20, 2018

      Hi Teresad,

      Sorry for the delay in response.

      As you get the error message Bad image, it seems that the Adobe Acrobat Reader installation got corrupted.

      Please run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs on your machine.

      Then restart your machine and then re-install the application from this link Adobe - Adobe Acrobat Reader DC Distribution

      Now try to launch the application and open the PDFs.

      Check if you still get the error message.

      Let us know how it goes.

      Please feel free to update the thread if you experience any issue.

      Regards,

      Meenakshi

      Translate
      jan_6120
      Participant
      August 24, 2024

      Well the link: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs is not functioning. I get this instead:

      Oh no...

      The page you’re looking for doesn’t seem to be here.

      Check the spelling of the page in the address bar or go back to Adobe Labs homepage and start browsing from there.

      Translate
      innovative_heart6345
      Participant
      August 5, 2025

      The link is not operating.  What is the next suggestion?

       

      Translate
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