Participant

Question

AcroRd32.exe Application Error

Forum|Forum|15 years ago
November 22, 2010
10 replies
151250 views

Every time I run Reader X, an Application Error window pops up:-

AcroRd.exe Application Error.
The exception unknown software exception (0xc0000710) occured in the application at location 0x77e89f91.

Click on OK to terminate the program.

When I click OK, the pop up disappears and Reader runs normally, but it's very annoying. My PC runs Win 7(64)and browser is Firefox v3.6.12.

Has anyone else had this problem or know of a solution please?

General troubleshooting

This topic has been closed for replies.

captainprice141

Participant

When you Open Adobe Reader XI after installing it, it shows an message like this:

ArcRd.exe - Application Error

The exception unknown software exception (0xc0000710) occured in the application at location 0x77e89f91.

Click on OK to terminate the program.

Note:

If you're using Windows XP, 'ArcRd.exe' replace to '0ArcRd32.exe'

Click OK to procced, then pop up showed.

Select 'Open with Protection Mode disabled', after that, click OK.

Finally, the Adobe Reader XI starts normally

A

Anonymous

Seems like Adobe have finally added a fix for this. You need to uncheck the "Crash on startup" option in Preferences which they have enabled by default to provide consistentency to current users.

J

jsteenb718

Participant

Yes. The fix is quite simple. Remove adobe from your computer and install Foxit Reader 5.1. It works better than Adobe Reader and no annoying problems.

pwillener

Legend

jsteenb718 wrote:
install Foxit Reader 5.1.

Yes, and get some FREE spyware with it!

There are a number of good alternate PDF readers available; Foxit Reader is not one of them!

I

Itanaman_Too

Participant

Actually, if you have Google Chrome, you can set it up to be your default PDF reader.

To do so in Windows 7:

1. Click the Windows Orb (referred to as the Start also), and click control panel.

2. Click programs (From Category View, selected to right of View by)

3. Click 'Make a file type always open in a specific program'.

4. Scroll down to .pdf and click it followed by 'Change Program' button.

5. Click 'Browse'

6. Click Desktop, and locate 'Google Chrome' and click it, followed by 'Open'

7. Click OK

and Poof, your PDF docs all open with Google Chrome, and give you the option of saving them to your Google Docs as well from there if you have a Google account.

Also, I agree, Foxit Reader has way too much junk/bloatware with it. While by definition it is not actual spyware, due to the fact you can find the information it is collecting and why in their legal documents presented for reading before software installation, it is still rather up in your face trying to shove stuff down your throat for consumption, albeit with permission given by anyone who installed it to begin with.

R

ruchi_agrawal_adobe

Adobe Employee

Announcement: Would you like to help us improve Adobe Reader?

Hi All,

We have had a few bug reports related to Adobe Reader X protected mode coming in from you in this forum. We have addressed a large number of them in our upcoming Reader update and we would like to hear your feedback.

To that extent, we would like to invite you to the Adobe Reader Prerelease program and try out the latest build. To participate, please fill in the form available at

https://www.adobe.com/cfusion/mmform/index.cfm?name=reader_prerelease_ interest and indicate Adobe Reader as the product of your interest.

We look forward to your active participation, feedback and help towards making Reader a better product.

Thanks and regards,
Adobe Prerelease Team

J

JayMorg519

Participant

Shutting down speech recognition worked for me also.

If you have it running, try shutting it down and then opening a PDF

file. I didn't even have to restart my computer or anything. The error

did not come up after that.

A

Anonymous

It seems to

be happening to quite a few folks who have uninstalled and re-installed. On

my end when I attempted to figure it out it says the problem is a syntax error or it will s

ay javascript (). So okay who did it. Someone whether it is

adobe, hp, or microsoft changed something. My problems started with the newest

hp Assistant and hp update. Errrrrr growling over here. From there microsoft locked me

out on my own computer. Tried fixing didn't work so tried uninstalling and re-installing and

then came the problems with adobe.

Is this where one takes an ax to the computer and walks away. Seems this happened

before when adobe added more security to flash.

Frustrated!

Mary

S

SandMitch

Participating Frequently

Ok, I finally had a chance to work on this problem. Here is a fix that worked for me. ...as ugly as it is.

See below for the fix log. FOR WINDOWS 7.

-----------------ARX_Fix_Log-------------------

* Uninstalled all Adobe Reader programs v9.x and v10.x via 'Programs and Features'

* Uninstalled Adobe Air (since AIR installs it along with the download link)

Folders manually removed for Acroread 10.x:
%UserProfile%\AppData\LocalLow\Adobe\Acrobat
* Deleted folder "10.0"

%UserProfile%\AppData\Local\Adobe\Acrobat
* Deleted folder "10.0"

%UserProfile%\AppData\Roaming\Adobe\Acrobat
* Deleted folder "10.0"

Folders manually removed for AcroRead 9.x:
* (SAME AS ABOVE, FOR V9.X)
* (SAME AS ABOVE, FOR V9.X)
* (SAME AS ABOVE, FOR V9.X)

Other folders manually removed:
<your root dir>\Users\All Users\Adobe
* Deleted "Reader" folder
* Deleted "AIR" folder

%UserProfile%\AppData\Local\Adobe
* Deleted folder "AIR"

%UserProfile%\AppData\Roaming\Adobe
* Deleted folder "AIR"

* Ran Disk Cleanup
interesting article @ http://www.howtogeek.com/howto/6685/what-are-the-inplace.tr-and-windows.q-folders-and-can-i-delete-them/

Regedit: Backed up (exported) registry files first

HKEY_CURRENT_USER\Software\Adobe
* Deleted all "Adobe Acrobat" folders containing v9&10
* Deleted all other past versions, i.e. v4, leftover from all past uninstalled, (may not pertain to you).

HKEY_CURRENT_USER\Software\Adobe\Adobe Synchronizer
* Deleted folders "10.0" and "9.0"

* Emptied Recycle Bin

* Restarted Computer

* Installed Adobe Reader X @ http://get.adobe.com/reader/

--------END LOG-------

Hope this works for everyone.

Note: I'm not responsible for problems you have after you edit your registry. %UserProfile% paths can be copied and pasted into Windows Explorer to make things easier.

Message was edited by: MDWets

S

SeaConch

Participant

Thanks, this worked for me as well. It is nice to know that there are still some people out there who really can fix problems without just saying - Uninstall everything, re-install Win 7 and then re-install everything else. Chapeau!

S

SandMitch

Participating Frequently

SeaConch wrote:
Thanks, this worked for me as well. It is nice to know that there are still some people out there who really can fix problems without just saying - Uninstall everything, re-install Win 7 and then re-install everything else. Chapeau!

NP. Glad I could help. I know what you mean, it's not very practical reinstalling the OS.

S

shivaji_se

Participant

Follow these steps:

while you downloading;

After this :

Now Finally download:

M

moniker007_5

Participant

Sorry, no fix, error persists. The "FIX" icon needs to be removed

S

SandMitch

Participating Frequently

I'm having the same problem after installing Adobe Reader X. Seems to happen after opening the program and on the web reader. I have uninstalled v9x and reinstalled v10. Didn't seem to help.

Windows 7(64)

IE 9.0.7930 (Beta)

S

SeaConch

Participant

Hi,

I have exactly the same problem. I download a pdf and then open it and get this error. Clicking OK removes the pop-up and everything works fine. It is,as you say, just very annoying.

James

R

ruchi_agrawal_adobe

Adobe Employee

Do you get this error on opening a PDF in

browser or just launching standalone Reader?

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