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Fran-In-Ohio
Participant
February 12, 2011
Question

AcroRd32.exe Ver 10 Application error 0xc0000710 64bit win7 the fix

  • February 12, 2011
  • 7 replies
  • 65289 views

I feel i needed to post this because upon reading the above forums,  Many folks seem to be getting this error and trying all things to fix it.

The fix is simple...and I figured it out myself by thinking as I knew from reading this newer adobe 10 was supposed to be more secure.

So I remember something somewhere else in another softare about a protected mode issue.. saw the check and wording and said what the heck lets try that..

bingo...

So

Go to

EDIT

Preferences

General

UNCHECK --> Enable Protected Mode at Startup....

YEP that is it! 

Your application error is gone,

Just for folks knowledge,

Intel I5 Chipset,

Win7 Premium 64 Bit,

4 gig of Ram

I am running the Microsoft Security Essential Antivirus. 

and a ton of other stuff on startup..

    This topic has been closed for replies.

    7 replies

    B
    Borg11of11
    Participant
    February 20, 2013

    can someone help me this error message:

    1, I get this when I try and open up pdf files:

    2, OS win 7 x 64 bit

    ---------------------------------------------------

    Problem signature:

      Problem Event Name: BEX

      Application Name: AcroRd32.exe

      Application Version: 11.0.2.0

      Application Timestamp: 511eacd6

      Fault Module Name: StackHash_0a9e

      Fault Module Version: 0.0.0.0

      Fault Module Timestamp: 00000000

      Exception Offset: 0283c45a

      Exception Code: c0000005

      Exception Data: 00000008

      OS Version: 6.1.7601.2.1.0.256.4

      Locale ID: 1033

      Additional Information 1: 0a9e

      Additional Information 2: 0a9e372d3b4ad19135b953a78882e789

      Additional Information 3: 0a9e

      Additional Information 4: 0a9e372d3b4ad19135b953a78882e789

    A
    Anonymous
    February 11, 2012

    Thanks Fran.  i was blaming all the places that I was getting email from to print out my online payments never thinking that it was actually the adobe software causing the problem.  I did what you suggeted and now everything is working fine.  Thanks again for you simple solution.  One question though, this does not affect any of the other antivirus protection right.

    M
    mrestifo69
    Participant
    February 5, 2012

    Thank you thank you. I found no mention of this on the Adobe web site. I just updated some of my MS Office 2007 components, and suddenly all my pdfs would not load. I re-installed Reader X 10.1.2 and got the same crap. I was ready to uninstall the office but I fortunately ran across your post first.

    Thanks for saving me hours of aggravation.

    A
    Anonymous
    February 5, 2012

    Since I am now mostly using Reader 9, I have had no problems, Reader X is not for me at this time.

    A
    Anonymous
    October 15, 2011

    I have the same problem using Reader 10 on Win XP. There is the exact same error message. Do you think this solution will work on Windows XP, using Reader verson 10?

    pwillener
    pwillener
    Legend
    October 16, 2011

    Berting49 wrote:

    Do you think this solution will work on Windows XP, using Reader verson 10?

    Why don't you just try it?

    A
    Anonymous
    October 17, 2011

    Unfortunately, it didn't work. I still have the same application error when using Reader 10 with Windows XP, after unchecking enable protected mode. This happens on all the XP computers work and home.

    R
    Remyasree
    Participant
    June 16, 2011

    Hi,

    I need to find out the version of the Acrobat Reader installed in the system through java program, is there any file in which the version of the acrobat is mentioned in the system or through any command prompts or any plugins are there in java? Could yoou please suggest any solution for the same?

    F
    Fran-In-OhioAuthor
    Participant
    June 17, 2011

    HUH,

    Please rephrase the question.

    S
    SashaUK
    Participant
    April 7, 2011

    One giant thank you !!!!!

    J
    jagress
    Participant
    April 5, 2011

    Hey!  I was also having problems with Adober Reader X.  After updating to 10.0.1, I kept getting a message after about two minutes saying Adobe Reader has suddenly stopped and then the program would close.  I had the following error message in my event viewer:

    "Faulting application AcroRd32.exe, version 10.0.1.434, time stamp 0x4d456f48, faulting module WININET.dll, version 8.0.6001.19019, time stamp 0x4d0c5473, exception code 0xc0000005, fault offset 0x0002387b, process id 0x102c, application start time 0x01cbf33fb3496067"

    I unchecked enable protected mode at startup and so far it works.  Thanks!

    F
    Fran-In-OhioAuthor
    Participant
    April 6, 2011

    Yep that it why I posted it to help others, I noticed others in the Google Search were having same issue, I just used some knowledge, like what setting did they change from previousl and figured it out, However Since the time of that posting, I have totally rebuilt and reinstalled my laptop which had this original error on it. When I got to installing Adobe 10, I was expecting the error.. NEVER showed back up. Really weird. I don’t understand why I would have then and when I totally rebuilt the laptop on a clean install, the error disappeared because basically what I have installed into my system now is what I had installed then!

    Fran

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