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Alexis5EED
Participant
February 19, 2021
Question

AcroRd32 goes missing after a few days

  • February 19, 2021
  • 1 reply
  • 1012 views

After uninstalling/reinstalling with the newest version of Reader DC, the installation directory goes corrupt after a few days, where AcroRd32.exe goes completely missing.  Mcafee doesn't claim to have quanantined anything, which is the A/V offered with the Adobe Reader installation from adobe.com's own proper mirror.  

 

File Path holding the .exe that eventually will disappear:

C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

 

Work-around:  Reinstall every 2-3 days // or just copy that file elsewhere before it disappears and then put a copy of it back.

 

Build Info:

Adobe Reader DC Version 2021.001.20135  (Adobe.com auto-installs 32-bit version ??)

Windows 10 Home - 64 bit edition

McAfee Personal Edition // McAfee Live Safe A/V Version 16.0 // Security Center Build (a/v Definition) 19.0.160 (02/21/21)

 

 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
February 23, 2021

Hi Alexis

 

Hope you are doing well and sorry for the trouble. As described, AcroRd32.exe goes completely missing after few days

 

Would you mind sharing what happens when you try to open the Acrobat Reader DC application? Do you get any error message? If yes please share the screenshot of the same for a better understanding.

 

If you are getting the error 'Windows cannot find 'c:\.....\AcroRd32.exe' you may please check the correct answer marked in a similar discussion https://community.adobe.com/t5/acrobat-reader/windows-cannot-find-c-acrord32-exe/m-p/8835378 and see if that helps.

 

Let us know if you are referring to something else.

 

Regards

Amal

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