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Participant
March 14, 2008
Question

AcroRead.msi?

  • March 14, 2008
  • 15 replies
  • 86593 views
I cannot perform an update because I get error 1316.A I am assuming I have a corrupted file.
    This topic has been closed for replies.

    15 replies

    Participant
    April 26, 2008
    Earlier Adobe Readers have been "Corrupted"
    Try This----
    1. Open Browser (I use Google)
    2. Type in "WINDOWS INSTALLER CLEANUP UTILITY"
    3. When results appear look for "support,microsoft.com DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"------CLICK
    4. When page opens, SCROLL down to "Download the Windows Installer Cleanup Utility Cleanup"-----CLICK
    5. When "File download-Security Warning" box appears-----CLICK "RUN"
    6. After download completes,--Open "PROGRAMS" on your computer
    and look for "WINDOWS INSTALL CLEANUP"---CLICK to open
    7. When box opens, look for 8.1.1 or any "Adobe Reader" (I don't know which version you have installed)-----CLICK to "HIGHLIGHT"
    CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
    8. At bottom of BOX ----CLICK "REMOVE"
    9. Go back to "CONTROL PANEL"-"ADD/REMOVE PROGRAMS"---Adobe Reader should have been removed
    10. Now download "ADOBE READER 8.1.2" From Adobe
    THIS IS NOT USING "BRUTE FORCE" or "HEAVY HANDED" Methods
    Participant
    March 26, 2023

    Thanks. You've seved me!!!!

    Participant
    April 25, 2008
    I have the same problem, 'error 1316 a network error 7.70 msi' ongoing for some time ...i can't use PDF, unintstall, reinstall, nothing - I also get 'error 1311 source file not found....' this is so frustrating - and I'm scared to use heavy handed solutions as I dont have computer know how, do I buy a new computer?
    Participant
    April 3, 2008
    I have same problem.
    Did you get yours fixed? if so HOW???
    Participant
    March 28, 2008
    If you get the errors described above, you cannot uninstall the usual way because the cached msi/mst/msp in "C:\Windows\Installer" is corrupt or missing. Also, you possibly cannot update if you accidentally deleted the cached install sources from "C:\Program Files\Adobe\Reader 8.0\Setup Files\...".

    You can use brute force methods by using the windows installer cleanup tools (MSIZAP.EXE).
    Participant
    March 28, 2008
    Hello,

    I have the same problem, basically. I cannot open PDFs. I cannot install a fresh Adobe Reader because I cannot uninstall the old one, which must be corrupt. I am unable to uninstall because the installation system cannot find an AcroRead.msi file.

    Does anyone have a suggestion? Thank you.