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Participant
Mar 14, 2008 3:00 AM UTC
Question

AcroRead.msi?

I cannot perform an update because I get error 1316.A I am assuming I have a corrupted file.
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    16 replies

    Participant
    Apr 26, 2008 12:59 AM UTC
    Earlier Adobe Readers have been "Corrupted"
    Try This----
    1. Open Browser (I use Google)
    2. Type in "WINDOWS INSTALLER CLEANUP UTILITY"
    3. When results appear look for "support,microsoft.com DESCRIPTION OF WINDOWS INSTALLER CLEANUP UTILITY"------CLICK
    4. When page opens, SCROLL down to "Download the Windows Installer Cleanup Utility Cleanup"-----CLICK
    5. When "File download-Security Warning" box appears-----CLICK "RUN"
    6. After download completes,--Open "PROGRAMS" on your computer
    and look for "WINDOWS INSTALL CLEANUP"---CLICK to open
    7. When box opens, look for 8.1.1 or any "Adobe Reader" (I don't know which version you have installed)-----CLICK to "HIGHLIGHT"
    CAUTION-----DO NOT HIGHLIGHT ANY OTHER PROGRAM---CAUTION
    8. At bottom of BOX ----CLICK "REMOVE"
    9. Go back to "CONTROL PANEL"-"ADD/REMOVE PROGRAMS"---Adobe Reader should have been removed
    10. Now download "ADOBE READER 8.1.2" From Adobe
    THIS IS NOT USING "BRUTE FORCE" or "HEAVY HANDED" Methods
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    Participant
    Mar 26, 2023 6:17 PM UTC

    Thanks. You've seved me!!!!

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    Participant
    Apr 25, 2008 8:19 PM UTC
    I have the same problem, 'error 1316 a network error 7.70 msi' ongoing for some time ...i can't use PDF, unintstall, reinstall, nothing - I also get 'error 1311 source file not found....' this is so frustrating - and I'm scared to use heavy handed solutions as I dont have computer know how, do I buy a new computer?
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    Participant
    Apr 3, 2008 9:55 PM UTC
    I have same problem.
    Did you get yours fixed? if so HOW???
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    Participant
    Mar 28, 2008 7:32 AM UTC
    If you get the errors described above, you cannot uninstall the usual way because the cached msi/mst/msp in "C:\Windows\Installer" is corrupt or missing. Also, you possibly cannot update if you accidentally deleted the cached install sources from "C:\Program Files\Adobe\Reader 8.0\Setup Files\...".

    You can use brute force methods by using the windows installer cleanup tools (MSIZAP.EXE).
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    Participant
    Mar 28, 2008 12:06 AM UTC
    Hello,

    I have the same problem, basically. I cannot open PDFs. I cannot install a fresh Adobe Reader because I cannot uninstall the old one, which must be corrupt. I am unable to uninstall because the installation system cannot find an AcroRead.msi file.

    Does anyone have a suggestion? Thank you.
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