AcroServicesUpdater2_x86.exe‎ gets blocked by endpoint detection and response(EDR) tool

Question

Hi,

If anyone can help to identify if the artifacts below are legit from Adobe as our EDR tool started to flag and block the file.

File:

AcroServicesUpdater2_x86.exe‎

Process Path:

C:\Program Files (x86)\Common Files\Adobe\ARM\Execute\[FOLDER WITH RANDOM NUMBERS]\AcroServicesUpdater2_x86.exe‎

SHA256:

2f993c84757ebd55b52f24ba1dac930e95329364aa2a0d39148dce3c50107e04

Thanks!

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.01.20604 installed. Go to Help > Check for updates and reboot the computer once and check.

Also please share the screenshot of the error message you get from the EDR tool when its blocking the process, for more clarity

We are here for help, just need more info.

~Amal

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded