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acorncap1
acorncap1
Participant
May 17, 2019
Question

Activation Failed

  • May 17, 2019
  • 1 reply
  • 581 views

I restarted my computer and I am all of a sudden not able to open pdf files.  I get an error message that says "activation failed, we are unable to activate adobe acrobat",  "product activation is required to use this product, you must have an active internet connection".  My internet connection is active and adobe reader is installed.  Not sure why I'm getting this error message.  Please help! 

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    1 reply

    AnandSri
    Community Manager
    AnandSriCommunity Manager
    Community Manager
    May 17, 2019

    Hello Acorncap,

    I am sorry for the trouble you had, what is the version of Adobe Reader installed? To identify, please take help from the article Identify the product and its version for Acrobat and Reader DC

    Are you on a Windows or Mac machine and what is the version?

    Make sure you have the latest version of Adobe Reader DC installed, check for any pending updates from help menu>check for updates. Reboot the machine after updating Adobe Reader and check.

    Do you have any version of Acrobat Pro or Standard installed on the machine?

    We're here to help, just need more info.

    Thanks,

    Anand Sri.

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