Add text comment disappears when clicking away from text

Forum|Forum|7 years ago
May 14, 2018
4 replies
8002 views

Until recently, I have had no issues adding text comment to pdf's and seeing the text. However, now I post text as below and it is visible at all times (including side comment bar) but when I click away, the text is no longer visible. I have uninstalled the application and installed to restore all default settings and it won't work. I have included the software that I have. I am running this on a Macbook Air High Sierra OS. Please help

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Correct answer Meenakshi Negi

Hi Melindac,

Sorry for the delay in response.

We have tried to replicate the issue at our end in the same environment. It works fine.

Please try once uninstalling the application using the Adobe Reader and Acrobat Cleaner Tool on your Mac.

Run the cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs and reboot the machine.

Then re-install the application from here Adobe - Adobe Acrobat Reader DC Distribution

Check if that resolves the issue.

Let us know how it goes.

Regards,

Meenakshi

J

James3224070106f7

Participant

Simple solution is to open the pdf in Chrome, go to print or save as pdf and override the original pdf then open that file in adobe acrobat.

T

tjt17158577

Participant

I used the uninstaller tool and it still does not work.

I have managed to fix the text box. however if you just "add text" it still disappears and no "properties" option is available for me to select and change the opacity.

This is incredibly infuriating for such a simple task.