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A
alecs45236659
Participant
February 8, 2018
Question

Added text comments and text boxes not showing up on main PDF

  • February 8, 2018
  • 3 replies
  • 10778 views

Mac Version 2018.009.20050

Every time I add a text comment or text box, the added comment just disappears from the PDF as soon I click enter. The comment remains in the sidebar, but it does not show up on the PDF itself. I've tried deleting the application and re-downloading.

This topic has been closed for replies.

3 replies

M
mona_neuro
Participant
August 9, 2018

Was this disappearing comments issue fixed? I'm having the same problem and can't figure out what to do to make the comments appear on the document. Here are a couple of pictures to show the issue I am currently unable to fix....HELP??!?!?!

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    March 26, 2018

    Can you share a sample file with comments?

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    March 1, 2018

    Hi Alecs,

    Sorry for the delay in response.

    Could you please try updating Acrobat/Reader to the latest patch and check if that resolves the issue- launch the applicationo > click Help > select Check for updates. You may also download updates manually using this link: Adobe software and product updates

    Reboot the machine and check.

    Also, try adding comments on another pdf file and check if this behavior continues.

    You may also visit the following threads which discuss the similar issue:

    Comments invisible after latest upgrade - help?

    Text in a text box disappears upon clicking outside the text box

    Thanks,

    Shivam

      heatherm93540808
      heatherm93540808
      Participant
      March 26, 2018

      None of these suggestions helped.  I'm on the latest version.

      Adorobat
      Community Manager
      AdorobatCommunity Manager
      Community Manager
      March 26, 2018

      Hi Heatherm,

      Could you please confirm the application and the operating system installed on the computer? To check the application: Identify the product and its version for Acrobat and Reader DC

      Have you tried adding text comments to another pdf file to check if it's not a file specific issue?  If issue persists with all the pdf files, uninstall Acrobat/Reader using cleaner which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, install Acrobat DC from here: https://helpx.adobe.com/acrobat/kb/download-install-acrobat-subscription.html , Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution , reboot the machine and try again.

      Thanks,

      Shivam

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