Administrator Issues

Hi,

I realise that this is a community inwhich users can assist each other but with no other way of contacting Adobe directly I'm logging this post because we have missplaced/lost our administrative credentials and the Managing Director of the company is currently taking family leave and is not accessible.

I need administrative access to our account in order to update our plan and ensure that all details are correct (payment, contact, users etc)

I am able to provide any company information necessary - I do not wish to post any details here. 

I need someone from Adobe to contact me ASAP to rectify this issue as it's effecting our business. I don't know how this is OK for a company that pretty much has the complete monopoly on a product utilised by millions (Acrobat Reader) cannot be contactable irresepective of staff position within an 'online' organisation. Every communication method is blocked by 'Contact your administrator'

I understand there are other PDF alternatives but they don't even come close to the quality of Acrobat not to mention we have an account with Adobe and I wish to use it.. but I can't.

I guess Adobe has Captivated their audience InDesign of their Creative Cloud and now we're just a Muse feeling the After Effects of receiving nothing more than RoboHelp feeling