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c9637m
Participant
May 22, 2021
Answered

Adobe Account Access sign in request when opening W10

  • May 22, 2021
  • 1 reply
  • 1859 views

I've noticed the Adobe Account Access sign in request several times when my Reader DC (up to date) is not active.  The signin request notes timeout as the cause for action.  Now I see that it appeared this time after bootup from W10 Hibernate (also up to date).  Is this action normal even though no PDFs were open at the tiime of Hibernate?  Thx

 

Regards, Charles

This topic has been closed for replies.
Correct answer kglad

use your os system uninstaller to uninstall reader.first, reset the cc app:
then, if it's installed, uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall reader, Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

but make sure you untick the unwanted tag-along-ware.

1 reply

kglad
Community Expert
Community Expert
May 23, 2021

is the only adobe program on your computer adobe reader?

c9637m
c9637mAuthor
Participant
May 23, 2021

Yes kglad, it is.  It is also on my Android.  Now I am thinking the sign in is for the could and therefore it makes sense. (?)  Thx

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
May 23, 2021

use your os system uninstaller to uninstall reader.first, reset the cc app:
then, if it's installed, uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html
clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer

reinstall reader, Adobe Acrobat Reader DC Download | Free PDF viewer for Windows, Mac OS, Android

but make sure you untick the unwanted tag-along-ware.