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Participant
January 10, 2022
Question

Adobe Acro Pro

  • January 10, 2022
  • 1 reply
  • 367 views

I am being charged for Adobe Acro Pro and when I go into my account, there is no plan there for this.  If there is no plan and I am being charged, how do I cancel the plan?

 

Thanks!  Jane

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1 reply

Participant
August 8, 2023

Dear Adobe Acrobat Pro user community, maybe the company's products are good quality. However, its online products' commercial and sales warranties are deceitful, unfair, and malicious. There is a lot of information available for handling the products, but if people want to terminate their subscription, then it is when all the problems appear and arise. This company uses confusing methods to disorient the customers that want to finish the contract. They hide the termination links' to access by customers who have unwanted subscriptions and even make it almost impossible to get it done with the products plan. Be careful when buying their products because I do not recommend you deal with an absolutist position of "Are you with me or are you against me" How unintelligent they are because they drive away their customers. Thank you for reading.

try67
Community Expert
Community Expert
August 8, 2023

As far as I know it's very easy to do so. Follow these instructions:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If it doesn't work, for some reason, contact them directly using one of these channels:

Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen

(make sure pop-ups are not blocked; type "Agent" to chat with a real person, or via phone)
Twitter: https://twitter.com/AdobeCare