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shawnr58334909
shawnr58334909
Participant
January 14, 2018
Question

Adobe Acrobat 10.0 or lower

  • January 14, 2018
  • 2 replies
  • 1605 views

I am have a difficult time and becoming very frustrated with the my current adobe software. I am not sure what I need to do to correct this problem. I cannot access Adobe on my computer and can only access PDFs through preview. Second, I need to make edits on PDFs and I need a full version is required, Acrobat Reader alone will not work. When I open in preview it is Acrobat Reader. PLEASE HELP ME!!!!!!!!!!!!!!!

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    2 replies

    shawnr58334909
    shawnr58334909Author
    Participant
    January 14, 2018

    Sorry Try67.

    I have Adobe Acrobat (AA reader DC version 18.009.20050). However, I can't access my documents. Before I was able to click on AA on my mac, but now when I click on it no Pdfs open. I can only access Pdfs through preview.

    Does this make sense? I do not know why it wont open anymore. Or is it normal to open through preview only. 

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 14, 2018

    You don't have Adobe Acrobat. You have Adobe Acrobat Reader, ie the free application.

    It seems the issue is just with the default application that is associated with your PDF files.

    I know how to solve it in Windows but not on a Mac, so maybe someone else can help you.

    In the meantime simply open your files via File - Open from within Reader, instead of double-clicking them.

    And Preview is a buggy application that should be avoided.

    shawnr58334909
    shawnr58334909Author
    Participant
    January 14, 2018

    I follow those steps and nothing opened. This is frustrated. I tried contacting Adobe (support services) and they were awful with customer service. Said they couldn't help me and that I need to come here. Any other recommendations?

    try67
    Community Expert
    try67Community Expert
    Community Expert
    January 14, 2018

    Your question is not clear at all. Do you have Adobe Acrobat? If so, what version?

    And yes, you can't edit PDF files with the free Reader. To be able to do that you will need to purchase or subscribe to Adobe Acrobat.

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