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D
de meyer25342437znn4
Participant
July 21, 2022
Question

Adobe acrobat

  • July 21, 2022
  • 3 replies
  • 618 views

Dear, who can help me please !! I delete the acrobat app and restart the app !! Now al my files on my tablet are gone ? What must I do ? Can please anyone help me please . Greetz Jo

This topic has been closed for replies.

3 replies

Meenakshi_Negi
Meenakshi_Negi
Legend
July 22, 2022

Hi De meyer,

 

Sorry to hear about the trouble caused.

 

Adding to the information already shared by others.

On iOS devices, if you remove the application, all the files saved in the application are removed too. It is a designed behavior on iOS devices. There is no way to recover these files after that.

We always suggest keeping a backup of the files or saving them on Acrobat Cloud storage.

 

Thanks,

Meenakshi

 

 

T
Test Screen Name
Legend
July 22, 2022

If you delete an app on iPad, you always delete all the files stored in it. This is Apple's design; there is no separate place to keep them, only inside the app. If you took a device backup with iTunes before the delete, and no other backup, you could restore everything on the iPad. Otherwise, all is gone. In future, be sure you think about a strategy for backup/recovery. 

D
de meyer25342437znn4Author
Participant
July 22, 2022

Dear , thank you fore the reply answer. Who can I find the backup ITunes ? Howe can I do that 

T
Test Screen Name
Legend
July 22, 2022

You should seek help in an Apple or iPad speciality space. This problem is not really about Acrobat. You can say "I deleted an app, and reinstalled it, but I lost all the files that were in the app. Someone said I might be able to get back what I need from a backup."  Good luck!

Bernd Alheit
Community Expert
Bernd AlheitCommunity Expert
Community Expert
July 22, 2022

Have you a backup of the files?

D
de meyer25342437znn4Author
Participant
July 22, 2022
Hi, yes . I can find some files back on my account but not the one who where on my IPad tablet ? That’s the problem. What can I do

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