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1MK
Participant
April 30, 2023
Question

Adobe Acrobat black screen

  • April 30, 2023
  • 1 reply
  • 527 views

I do have an HP Laptop and Adobe Acrobat it doesn't work, the screen is blank like is loading I try to uninstall it and install it back but no luck on my pc it works fine any one have a fix?

 

 

                                                                                                                                                          thnaks

 

 

 

 

 

    This topic has been closed for replies.

    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    May 30, 2023

    Hi 1MK,

     

    Sorry about the delay in response.

     

    If the issue still occurs, try reinstalling the application using the following steps:

    - Remove the application and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html).
    - Reboot the machine
    - Install from the following pages

    Adobe Acrobat Pro: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

    Acrobat Reader: https://get.adobe.com/reader/enterprise/. 

     

    If that does not help, create a  new user profile on your machine and install the application. Let us know if you experience the same behavior or if it works fine.

    Let us know how it goes.

     

    Thanks,

    Meenakshi

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