Adobe Acrobat DC freezes when opening a compressed file

Hi there

Hope you are doing well and sorry for the trouble. As described the application is freezing when you scroll or move through the file.

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check

If the PDF file is stored on a shared network/drive, please download and save the file to your computer locally and then open it with Adobe Acrobat/Reader DC and check

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20149 go to Help > Check for Updates and reboot the computer once.

You may also check out the help pages listed below:

- Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- Windows: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

Hope this information will help

Regards

Amal