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chuck1701
chuck1701
Participant
December 30, 2016
Question

Adobe Acrobat DC locks up.

  • December 30, 2016
  • 1 reply
  • 374 views

I have recently downloaded Adobe Acrobat DC and have been having problems opening PDF documents. When I open a PDF document, Adobe opens and shows the first page of the document. But if I try to do anything with the document, (scroll to the next page, print, even try to close the tools block) it locks up and shows a "NOT RESPONDING" error message. It does not respond for several minutes. I have no other programs running, I have removed and reinstalled the program several times, no improvement. I am running WINDOWS 7 PRO 64bit. Any help or direction will be greatly appreciated.

    This topic has been closed for replies.

    1 reply

    S
    sb116
    Participating Frequently
    January 26, 2017

    Hi Chuck1701,

    Apologies for the delayed response.

    Please uninstall and reinstall the application using the Adobe Cleaner tool and see if it works:

    Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

    Let me know if the issue still persists.

    Thanks,

    Supriya

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