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Darren UK 75
Participant
March 7, 2022
Answered

Adobe Acrobat DC Reader 21.011.20039

One of our terminal servers was updated over the weekend and now users on this server it is asking for the username and password.

 

Please investigate

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IT23504758hswhCorrect answer
Participant
March 11, 2022

Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal


I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

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4 replies

Amal.
Amal.
Legend
March 8, 2022

Hi Darren 

 

Hope you are doing well and sorry to hear that.

 

Please try to update the application to the new version 22.1.20085 from the help menu > check for updates and reboot the computer once and check if that helps.

 

Regards

Amal

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IT23504758hswh
Participant
March 10, 2022

Hi

 

Updated, rebooted and it is still asking for the username and password.

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Amal.
Amal.
Legend
March 10, 2022

Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

Translate
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