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brianb71775479
brianb71775479
Participant
May 5, 2017
Question

Adobe Acrobat DC, Reader Error Message

  • May 5, 2017
  • 2 replies
  • 2628 views

I get an error message when starting the application for the first time only.

The message goes as the following: InitConfig. AcroPathsAlaAcrobat failed. Retun 'false'

Anyone knows what this means? The application works like intended and I don't get this message anymore, but I'd like to know why this error popped up.

[moved from non-technical Lounge to Acrobat Reader forum by moderator]

This topic has been closed for replies.

2 replies

A
AgentRev
Participant
August 16, 2017

I had this problem today with Reader DC, it seems to be caused by FileOpen Client, and can be ignored safely. The solution to mute this message is to create the following folder before launching Reader for the first time:

%APPDATA%\Adobe\Acrobat\DC

A
Anonymous
August 19, 2019

@AgentRev: I tested this out, but to no avail.

What worked out for me was: Remove the zero profile part in RES/Ivanti WM for Adobe Reader before logon.

When Adobe Reader is started then, the error is gone.

-koelie

AkanchhaS8194121
AkanchhaS8194121
Legend
May 5, 2017

Hi Brianb71775479

As mentioned above, you get the error message only first time when you launch the application.

If I understand correctly, you got the message when you launched the application very first time or is it appears whenever you launch the application after closing it?

As explained above, the application runs fine and there isn't any trouble using it. So it could be a possibility it was a temporary error during launch as application path wasn't recognized.

Regards,

Akanchha

brianb71775479
brianb71775479Author
Participant
May 9, 2017

Hi Akancha,

Thank you for your reply, the error message only shows the very first time I launch the application.

So yes it is possible it's a one time error.

Regards,

Brian

AkanchhaS8194121
AkanchhaS8194121
Legend
May 9, 2017

Hi Brian,

Does that error message appears every time when you launch the application (like when ever you close the application after using it)

or it was at the very first launch after installation?

-Akanchha

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