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U
ustur
Participant
April 8, 2013
Answered

adobe acrobat failed to load its Core DLL

  • April 8, 2013
  • 2 replies
  • 72786 views

I  have had this problem for over a week. I have uninstalled and re-installed adobe reader X1 more than 3 times. I have also re-installed my OS system windows 7, still no resolve. I am running windows 7 64 bit software. I need a solution for the problem.

is there anyone out there WHO CAN HELP ME with this problem?????

    This topic has been closed for replies.
    Correct answer Rave

    Hi ustur,

    When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

    > Disable all the Antivirus softwares temporarily from the computer.

    This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.

    > Delete the all the contents in the locations mentioned in the doc :

    http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html

    Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.

    > Reboot the computer and install Adobe Reader 11 and check

    2 replies

    pwillener
    pwillener
    Legend
    April 10, 2013

    As dozens of other similar topics in this forum indicate, the error may be the result of a rootkit infection.

    Google for "scan for rootkits" and check your computer for such an infection.

    D
    Adobe Employee
    Dpakch
    Adobe Employee
    April 16, 2013

    Please follow steps mentioned here:    http://helpx.adobe.com/acrobat/kb/reader-core-dll-error.html

    Rave
    RaveCorrect answer
    Participating Frequently
    April 9, 2013

    Hi ustur,

    When the core library does not work anymore, Acrobat / Reader can no longer run because the components it depends on do not load.

    > Enable the hidden Admin Account on Windows 7 ( Ref :  http://www.howtogeek.com/howto/windows-vista/enable-the-hidden-adminis trator-account-on-windows-vista/ )

    > Disable all Non-Microsoft Startup Services. (Ref : http://helpx.adobe.com/x-productkb/global/disable-startup-items-servic es-windows.html )

    > Disable all the Antivirus softwares temporarily from the computer.

    This error is known for conflicting Antivirus softwares like CA, Norton,Mc Afee etc.

    > Delete the all the contents in the locations mentioned in the doc :

    http://helpx.adobe.com/acrobat/kb/problems-uninstalling-reader.html

    Note: It's possible that your system doesn't contain all of the files and folders listed in this document. If you do not find a listed file or folder on your system, proceed to the next file or folder on the list.

    > Reboot the computer and install Adobe Reader 11 and check

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