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Participant
Oct 14, 2025 1:32 PM UTC
Answered

adobe acrobat not opening pdf files after password encrypted file

hello, in company we have adobe acrobat version 2025.001.20756 and windows 11 24h2

problem:

1. when users opening password protected pdf file and click cancel on prompting password then user cant open any more any pdf file

2. solution is enter task manager and kill adobe acrobat process

 

please help

gifted_discoverer0359Correct answer
Participant
Oct 22, 2025 8:19 AM UTC

today new adobe update bug solved.

7 replies

gifted_discoverer0359Correct answer
Participant
Oct 22, 2025 8:19 AM UTC

today new adobe update bug solved.

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Participant
Oct 17, 2025 5:57 AM UTC

Hi,

just a walkarround, not a solution, until adobe fix this:

At the password prompt dialog box enter a random password and at the dialog box that says "password is not correct", click cancel, the programm will terminate normally and it will open not password protected pdf files again.

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justlearn
Community Expert
Community Expert
Oct 15, 2025 7:23 AM UTC

@jarosław_2482 When you try to open a password-protected PDF in Adobe Acrobat, the application will prompt you with a dialog box asking for the password before displaying any content. This is the built-in security feature that prevents unauthorized access. If you don’t enter the password and click “Cancel,” the file remains locked and unreadable—which is exactly what it’s supposed to do. Have you thought of entering the password? 

Instead of clicking on 'Cancel,' try 'X' to close the PDF instead. 

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m
Participant
Oct 15, 2025 7:34 AM UTC

if u click cancel or X you cant open any pdf file.

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Participant
Oct 15, 2025 7:31 PM UTC

We are having the same issue since upgrading to Windows 11.  Users used to be able to click a protected pdf to confirm it was password protected before sending in an email.  Now however if they click the pdf, verify the password prompt and then X or close, Adobe doesn't close properly and they can't open any PDFs until Adobe is closed in task manager.  We have confirmed all updates, ran a repair on Adobe.  Very frustrating for the user as they send lots of password protected emails in a day and need to verify before sending.  Has anyone come up with a solution?  

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