Skip to main content
F
fgdtc
Participant
March 4, 2019
Answered

Adobe Acrobat Performance Issues

  • March 4, 2019
  • 2 replies
  • 3790 views

Hello,

Since December we are experiencing a problem where the Adobe Reader would Crash randomly on almost every Windows Server 2012 R2 Terminal Server, sometimes we get the error "Acrobat failed to connect to a DDE Server" and somtetimes the application wont kill the process after closing the pdf file.

We Already installed the current Update on our Server

Any help to resolve this would be helpful!

This topic has been closed for replies.
Correct answer AnandSri

Hi!

The new version of Acrobat and Reader DC is available, please install the latest patch from help menu>select check for updates, reboot the machine and check the functionality.

You may also download and install the latest patch from DC Release Notes — Release Notes for Acrobat DC Products

Thanks,

Anand Sri.

2 replies

AnandSri
Community Manager
AnandSriCommunity ManagerCorrect answer
Community Manager
April 11, 2019

Hi!

The new version of Acrobat and Reader DC is available, please install the latest patch from help menu>select check for updates, reboot the machine and check the functionality.

You may also download and install the latest patch from DC Release Notes — Release Notes for Acrobat DC Products

Thanks,

Anand Sri.

F
fgdtcAuthor
Participant
May 16, 2019

Hello,

sorry for the late response, we are still experiencing this issue most of the times the Reader crashes only when opening the first PDF document, every other document works fine after this.

also when opening Documents from Outlook 2010  the reader leads to a crash/no response for 5-10 minutes

V
Adobe Employee
vdobhal
Adobe Employee
June 20, 2019

Hi fgdtc​,

We would like to get a performance recording from your system in order to investigate the issue.

We would be using Windows Performance Recorder as a profiling tool to profile the workflow to identify the performance bottleneck. It’s a Microsoft tool to record profiling events. To know about the profiler you can browse through the below links:

  1. https://msdn.microsoft.com/en-us/library/windows/hardware/hh448205.aspx
  2. https://msdn.microsoft.com/en-us/library/hh448128.aspx
  3. https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/windows-performance-rec order/a1648e8c-50c7-4243-9f1d-4216385c7ff3

This profiler is available at : https://www.microsoft.com/en-US/download/details.aspx?id=39982 After Installing the tool.

  1. Open Windows Performance Recorder and check the following option under Resource Analysis
    • Disk I/O activity
    • File I/O activity
    • Registry I/O activity
    • Networking activity
    • Heap Usage
    • Pool Usage
  3. Performance Scenario: General
  4. Start the Recording
  5. Continue to use the application for the mentioned workflow (which creates the hang issue)
  6. Save the file
  7. Share the file with us

Regards,

Vinod

Claudio González
Claudio González
Legend
March 4, 2019

Are you talking about the free Reader, or Adobe Acrobat?

    F
    fgdtcAuthor
    Participant
    March 5, 2019

    about the free Reader

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices