ADOBE ACROBAT PRO - Crashing when opening CAD drawings!!!! It has been six months!!

Question

I am over this!!!! I have tried to have it resolved by Adobe for the past six months and it is still not fixed.

I can't open CAD drawings without my program crashing. The larger and more detailed the file, the faster and worse it crashes.

I have tried everything on these forums to fix the problem but it keeps happening. Please let me know when this will be fixed.

Amal. · Answer

Hi there,Hope you are doing well and we are sorry to hear about the ongoing trouble I can understand how frustrating this must be, especially after trying for so long to get it resolved. Crashing issues with large or detailed CAD drawings can sometimes be linked to system compatibility, resource limitations, or specific rendering issues in Acrobat. Since you've already tried various solutions from the forums, this may need a deeper investigation by the product support team. To move this forward effectively, I recommend reaching out directly to Adobe Support via this link: https://adobe.ly/4lPAyue. Click the “Contact Us” button in the bottom right corner to start a live chat or request a callback. Mention your previous case history for better overview.In the meantime, make sure you are using the latest version of the application 25.01.20566 from the help menu > check for updates and reboot the device once. if possible, try converting the CAD file to a simplified PDF version or opening it on another machine with higher specs just to check if that makes a difference.We appreciate your patience, and I hope this gets resolved for you soon.

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