Adobe Acrobat pro DC 19.21.20056 crashes when reducing file size on windows 10

Question

I am using Acrobat Pro DC  v.2019.021.20056 Windows 10 home latest build OS . It cannot reduce any file size. program crashes and FC. I have tried on several PC I have installed Acrobat. Any solutions?
 
[Title Edited By Moderator]

Amal. · Answer

Hi there

We are sorry for the trouble. As described above the application crash and freeze on reducing the file

Is this a behavior with a particular PDF or with all the files you try with? Please try to reduce the file size of a different file and check. If its an issue with a particular PDF file could you please share the file with us for testing. Please upload the file on the document cloud here (https://documentcloud.adobe.com/link/home/) and generate the link and share it with us.

What is the exact workflow or steps you do to reduce the file size?

Please try to reduce the file size on document cloud here (https://documentcloud.adobe.com/link/home/)

You may also try the steps provided in the help article here (https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html)

Let us know how it goes

Regards

Amal

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