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Irmantasp
Participant
December 6, 2019
Question

Adobe Acrobat pro DC 19.21.20056 crashes when reducing file size on windows 10

  • December 6, 2019
  • 5 replies
  • 1582 views

I am using Acrobat Pro DC  v.2019.021.20056 Windows 10 home latest build OS . It cannot reduce any file size. program crashes and FC. I have tried on several PC I have installed Acrobat. Any solutions?

 

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5 replies

Amal.
Amal.
Legend
December 6, 2019

Hi there

 

We are sorry for the trouble. As described above the application crash and freeze on reducing the file

 

Is this a behavior with a particular PDF or with all the files you try with? Please try to reduce the file size of a different file and check. If its an issue with a particular PDF file could you please share the file with us for testing. Please upload the file on the document cloud here (https://documentcloud.adobe.com/link/home/) and generate the link and share it with us.

 

What is the exact workflow or steps you do to reduce the file size?

 

Please try to reduce the file size on document cloud here (https://documentcloud.adobe.com/link/home/)

 

You may also try the steps provided in the help article here (https://helpx.adobe.com/in/acrobat/kb/acrobat-dc-crashes-on-windows-os.html)

 

Let us know how it goes

 

Regards

Amal

 

 

 

IrmantaspAuthor
Participant
December 6, 2019

It looks like only this file crashes. some other I've tried, work ok. In Document cloud the same problem. Error.

Amal.
Amal.
Legend
December 9, 2019

Hi there,

 

Thanks for sharing the observation.

 

As it seems to be a file specific issue, could you please share the PDF file with us through private message for further investigation. Please click on the message icon on the top right corner to start the private message.

 

Also please share the screenshot of the error message that you get.

 

Regards

Amal

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