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Kathrine28767682kgqv
Participant
March 8, 2023
Question

Adobe Acrobat Pro - Not working

  • March 8, 2023
  • 1 reply
  • 882 views

Hi, when i open Adobe Acrobat Pro the start screen is black - And when i try to open a PDF file i can't access tools and the program is really slow.

 

I have tried to remowe the program and reinstalled two times, but nothing is working. I'm paying for PRO, and using PDF's every day, so I'm really lost right now. I tried to call support, but the employee could not find my account and left the call.

 

I have updated windows and everything else but Adobe Acrobat PRO is working.

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    1 reply

    Meenakshi Negi
    Community Manager
    Meenakshi NegiCommunity Manager
    Community Manager
    March 9, 2023

    Hi Kathrine28767682kgqv,

     

    Thank you for reaching out, and sorry about the trouble caused.

     

    Could you please confirm if the issue started recently?

    Would you mind sharing the Acrobat and OS version numbers on the machine? 

     

    Thanks,

    Meenakshi

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