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Bartlomiej31473978hfda
Participant
August 3, 2023
Answered

Adobe Acrobat Pro Print menu appears after 1 minute

  • August 3, 2023
  • 2 replies
  • 664 views

Hi,

I have a problem with Adobe Acrobat PRO ver. 2023.003.20244 / 64 bit

When I try to print something I click on Printer icon and then i must wait about 1 minute for the print window to appear. (Doesn't matter if I click on printer icon or I click on file and print. When it appears, the print window launches normally in that file. 

 

What I tried:

- reinstalled Adobe

- repaired program via setup

- uninstalled by AcroCleaner

 

Computer parameters:

ASUS UX360C

Windows 10 Home 64 bit

Intel Core m3-6Y30

8GB RAM

512GB SSD

 

Thanks for your help.

 

    This topic has been closed for replies.
    Correct answer Bartlomiej31473978hfda

    Ok, I found the solution. The problem was with default printer. When I change default printer for another the Print Menu appears in 5 secound. So I uninstall previous default printer and I installed again with new drivers and it works fine. I wish that I could look at this at first. But the most important thing is that it works.

     

    2 replies

    B
    Bartlomiej31473978hfdaAuthorCorrect answer
    Participant
    August 11, 2023

    Ok, I found the solution. The problem was with default printer. When I change default printer for another the Print Menu appears in 5 secound. So I uninstall previous default printer and I installed again with new drivers and it works fine. I wish that I could look at this at first. But the most important thing is that it works.

     

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 18, 2023

    Thank you for sharing your findings with us @Bartlomiej31473978hfda 

    this will help other users experiencing a similar issue.

     

    ~Akanchha 

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 7, 2023

    Hi @Bartlomiej31473978hfda 

     

    Hope you are doing well. Sorry for the delay in response.

    Thank you for sharing the details and troubleshooting steps performed.

     

    Have you started experiencing this problem after installing the latest patch? Was is working fine before?

    A couple of troubleshooting steps to add-on

    1- Check your printer drivers and install the pending update

    2- Navigate to Acrobat> Menu>Preferences (Ctrl+K)>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. [Windows only]

    Launch Acrobat and check back.

    Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

     

    Let us know if it works after changing these preferences.

     

    Thanks,

    Akanchha 

    B
    Bartlomiej31473978hfdaAuthor
    Participant
    August 8, 2023

    Hi,

    Thank you for response.

    I've tried this before I add the post, but i forgot to mention this. Of course it didn't help. 

    quote1- Check your printer drivers and install the pending update

    2- Navigate to Acrobat> Menu>Preferences (Ctrl+K)>Security (Enhanced)>disable "Protected Mode at Start-up," "Protected View," and "Enhanced Security">OK>close and reopen Acrobat. [Windows only]

    Launch Acrobat and check back.

    Note: these changes are only for testing purposes. Once tested, please change it back to the previous setting. 

     

     

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