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abruzz
Participant
August 25, 2015
Answered

adobe acrobat reade dc won't open in windows 10

when I click on icon, the program does not open. I am unable to open an pdf files on my new windows 10 computer. please advice

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      AadeshSingh
      AadeshSinghCorrect answer
      Participating Frequently
      August 25, 2015

      Hi abruzz,

      Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

      Now try to open the pdf files, let me know if the issue persist.

      Regards,

      Aadesh

      View reply

      7 replies

      Alex Drudi
      Participant
      December 2, 2020

      The "correct answer" only works once. So the status shouldn't be "closed".

      I killed all running Adobe tasks, then the pdf opened correctly with Acrobat Reader DC. Obviously this is no solution to the problem.

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      Vicious84
      Participant
      February 2, 2021

      I had the same problem and I was going crazy. The solution is to add "C: \ Program Files (x86) \ Adobe \ Acrobat Reader DC \ Reader \ AcroRd32.exe" to the list of applications allowed by the windows firewall.

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      Mike Bell Scotland
      Participant
      March 19, 2020

      I have the same problem. When I went to download the Cleaner Tool I saw this: 1. THIS TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.   I have Creative Suite and do not want to affect Lightroom or Photoshop. Please advise.

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        Steve5449
        Participant
        February 28, 2020

        Hi 

        Tried this and after it worked. I could open pdf files on my machine. But when I clicked out of Acrobat reader and then tried to open a pdf file, I got a screen open for a fraction of a second, but it closed and then nothing. 

        Things were working fine with Acrobat reader until today. Now nothing will open. As mentioned I did what is suggested above and it worked but only once. Thanks for your help.

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          AadeshSingh
          AadeshSinghCorrect answer
          Participating Frequently
          August 25, 2015

          Hi abruzz,

          Please uninstall Acrobat Reader DC using this cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs, restart your computer & reinstall it using this link Adobe - Adobe Acrobat Reader DC Distribution.

          Now try to open the pdf files, let me know if the issue persist.

          Regards,

          Aadesh

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          abruzzAuthor
          Participant
          August 25, 2015

          Thank you, that worked great

          Regards,

          Bob Abruzzese

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          AadeshSingh
          AadeshSingh
          Participating Frequently
          August 26, 2015

          Hey abruzz,

          You're welcome.

          I am glad that it worked.

          Regards,

          Aadesh

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